Fun with training courses!

[redqueenmeg.livejournal.com]

HER:  I can't reset my password.
ME:  So it gave you the password error?
HER:  Yes.
ME:  OK, so there's a link there saying "you can reset your password by clicking here."
HER:  It doesn't work.
ME:  Could you please go through it again and tell me at what point it fails?
HER:  Sure.  (Click click click)  Oh, it works now.  But I can't find the course I'm supposed to be taking, Insider Trading.  (this is a course to prevent insider trading, not to teach it!)

ME:  Well, you can find courses by clicking on the link that says "Courses."
HER:  But it's not there! 
ME:  As you can see, this is a listing of course categories, not a listing of courses.  To find a course, if you don't know what category it's in, try the Course Search link.
HER:  It says no results.
ME:  What criteria did you use?  I would advise trying "Course Name" and searching for just the word "insider".
HER:  OK... It still says no results.
ME:  OK, so what did you search for?
HER:  Course Name and Insider.
ME:  (I know she's lying, I just tried this and it worked.)  All right, could you please start up Netmeeting?  Just go to Start and then Run.
HER:  No.
ME:  Oh, OK.  (about to try another tactic since she just refused to let me connect to her computer, when...)
HER:  I haven't done that.

(pause)

ME:  I asked if you would please do it, not if you had.  Please click on Start.
HER:  There's nothing here that says Start.
ME:  Oh, you're not running Windows?  OK, then...
HER:  Well, yes, I am.
ME:  And you don't have a Start button?
HER:  Sure I do.
ME:  (Uh.)  Please click on it?
HER:  OK.  Then what?
ME:  (ARGH) Go to Run?
HER:  OK.
ME:  Type in the first four letters of the word "conference," and hit enter.

(We connect through Netmeeting.  I see her screen where it says no results for the search.  I click Back on her browser.)

ME:  Well, I see the problem.
HER:  (excited) You do?  What?
ME:  (wanting to cry) You searched for "Insider Trader," not "Insider," as you previously said.  Since "Trader" is not in the course title, and it can't do multi-word searches anyway, that's why it failed.
HER:  Oh.

No remorse for being illiterate. Or for not being able to follow directions.  None. 

x-posted to <lj comm=customers_suck>

Comments

[redqueenmeg.livejournal.com]

Haha, messed up the xpost link. Must call tech support!

[jjjiii]

Inability to do multi-word searches is teh suck.

[the-s-guy.livejournal.com]

"Your problem is that you lied. I will be record this so that if you ever call us again, we will all know that you are a liar."

[redqueenmeg.livejournal.com]

Actually I'm not sure it can't. I just tell people it can't because otherwise they do stupid crap like this or put in all this punctuation between words and I just don't feel like dealing with it. :)

[piepants.livejournal.com]

*dies of laughter*

why is that so funny?