Analysts never cease to amaze me...

[linxie1.livejournal.com]

Okay... if you work for the same company I do on a different desk, you know that you support certain people that we don't support! Don't conference call me with a client who I don't support, with an OS I don't support, and get pissed off at me if I can't help you! Don't try and make me look like I don't know what I'm doing or want to be helpful because you can't do your job! Not only that, but if you and/or the client are gonna dis me on the phone, MAKE SURE YOU'RE ON HOLD AND NOT MUTE YOU FRIKKIN' MORON!

I NEED CHOCOLATE!

Comments

[grayhawkfh.livejournal.com]

What, the donuts weren't enough?

They were aboslutely wonderful...

[linxie1.livejournal.com]

Until my very first call of the day was D.H... Goodbye sugar buzz!

[infy.livejournal.com]

I tried to put a bar of Dark Chocolate Twix in my cupholder tray in my computer, to send to you, but it didn't want to transfer.

So I pulled the smeared glob out with a pencil and ate it. Sorry about that.

Can you help me, though? My burned music CDs are this nasty brown color now when I take them out of the computer.


----

I love when agents of other internal support areas do that. Makes me just call them back and say, "Hi, this is the complete freakin' moron you just talked to; may I confirm that your supervisor is John Smith? It isn't? Odd, your employee records say otherwise. Thankyoubuhbye."

[linxie1.livejournal.com]

I think they make round things with brushes on them to put in the cup holder to clean them out. But if you are in tech support, you should know that to send a chocolate bar over the intar web, you need to put it on the modem open email and click send... geez... how did you manage to keep your job this long without knowing that! :)

Thanx for the effort!

[infy.livejournal.com]

Well, I tried it first on the wireless router, but realized later that with it sitting in my desk not attached to anything, it won't automatically fly on its way to you. So much for that. Darned interwebbything.

Um, what's a modumb?

[linxie1.livejournal.com]

don't you know anything... it doesn't work on wireless... wow... how'd you get this far in life! Wireless isn't secure! you need to tie a string around it and push real hard in the direction of the network cable towards the wall. If you do it right, there should be no problem! (Thinking Harry Potter at the train station)!

As for the definition of modumb -
Modumb - second call/user of the day being dumber than the first!
Example: Damn... he's modumb than the other one!

[trixtah.livejournal.com]

Heh. Regarding the on hold vs mute thing, that goes for the tech support as well. One of the times my life passed in front of my eyes was when a lawyer called up and said she couldn't format a document, and no, what do you mean by a template-thingie that automatically formats and inserts the boilerplate? Said in a completely rude tone, expletives not deleted. I'd spoken to her before about similar issues, and she was similarly rude and abusive each time.

I gave her some instructions about applying the template, and while she was doing that, put my phone on mute and went to look up her call history. *10* calls with the same problem in the past. I turned to my colleague and said "Have you had to deal with this stupid b*tch?" He responded that he had, and we proceeded to slag off her and her ancestors for a few minutes, in lurid detail.

Imagine my horror when I turned back to my phone, and found the mute button hadn't been activated. Argh! Luckily, luckily, someone had come into her office, and she'd been talking to him while we were engaging in our verbal b*tchslap. I certainly always double-checked the mute forever after....

[linxie1.livejournal.com]

that's gotta suck! I had it happen to me once. Almost. When I noticed that the button wasn't pushed, I actually thought quick enough to continue the conversation with the other person I was speaking with and throw in a few other names and by the time I got back to the phone, I had the person on the other end thinking I was talking about someone else totally unrelated to this person. Whew!

[the-s-guy.livejournal.com]

I love those ones. Often because they're trying to palm the caller off on me. I just speak clearly and slowly, letting both listeners know that the so-called analyst has called the wrong number. Sometimes, I'll even wish them luck with their search.

The best ones are when the problem is their responsibility anyway. I take great joy in pointing this out while the caller is listening in. Possibly this is a personality flaw...

[linxie1.livejournal.com]

the latter was the case this time :)