Ugh

[liquidmercurial.livejournal.com]

First call of the day consists of:

1 lady that installed Chinese Windows and doesn't speak English.
1 man that speaks English, can't read Chinese and speaks Chinese a little.
1 driver that needs to be installed.
1 very frustrated tech.

90 minutes later, the driver is installed and all is working....for something that normally takes 5 minutes.

Comments

[oddball42.livejournal.com]

you know, i have to give you kudos. its not easy to jump a language barrier while teching a call

[infusco.livejournal.com]

they should add in to the terms of service that tech support only supports people who are at least minimally fluent with english, and to please put the 9 year old in the background who speaks clear english and is feverishly giving instructions on the phone.

[wildkard.livejournal.com]

agree wholeheartedly. additional kudos.

that's why

[belovedcrown.livejournal.com]

that's why i make the non-english speakers [or unless they speak french as i do] send in the email support request and I use systrans online to translate. Works beautifully, even if a little does get lost in the translation.

:) This is the best kick ass week eva. EVA! Who knew being 27 would be so much fun?!

Re:

[liquidmercurial.livejournal.com]

WOW... Thank you BOTH!

Re:

[liquidmercurial.livejournal.com]

please put the 9 year old in the background who speaks clear english and is feverishly giving instructions on the phone.
HAHAHAHA TOTALLY!!!