You know...

[redqueenmeg.livejournal.com]

I work in the email/remote access queue so we always get hardware and network calls. Flat tire? Call email queue. Pizza delivery late? Must be email-related.

This lady just called me in the email queue to find out how to turn off the embedded number keypad on her Thinkpad.

That "all other issues" button a couple down from "email" must really faze them.

Comments

[kalidor.livejournal.com]

Nice, and that's not an easy one either. Cause every other laptop brand uses the FN key and a numlock function key to toggle it. Thinkpads, having to be different use the shift key.



I woulda started by telling her to open a window ....

[redqueenmeg.livejournal.com]

Well, fortunately I knew because people are always turning that thing on accidentally while I am troubleshooting VPN with them. But yeah, try finding that info in the Thinkpad documentation online. Feh.

Still, it's hard to stretch that to an email issue.

[kalidor.livejournal.com]

Still, it's hard to stretch that to an email issue.

For us yes .. for them ... *shakes head*

If I had a nickle for every time I got a call about a tv being on the fritze ...and I have nothing to do with cable :P

[redqueenmeg.livejournal.com]

LART LART LART.... :D

[twitchfetish.livejournal.com]

Shift + Numlock :)

(i work for IBM. it's one of our more common questions. Numlock to turn on, Shift+Numlock to turn off. god knows why...)

IV

[redqueenmeg.livejournal.com]

Yes, but shift + numlock does not = email. ;)

My dad has worked for IBM since 1977, heh. I seriously doubt he knows his Thinkpad has an embedded number pad, but that's my dad.

[toxico.livejournal.com]

My girlfriend once worked for Apple doing hardware support. She once had someone navigate all the way through the menus (which were evidently fairly extensive), get her on the phone, listen to her say "Thank you for calling Apple . . ." and then proceed to try and order parts for his BMW.

[redqueenmeg.livejournal.com]

Yeah, we get that sort of thing a lot too. They go through pressing all the buttons, listen to the company name several times, etc., and they try to order Margaret Cho tickets from me.

[redqueenmeg.livejournal.com]

And of course then they say, "But are you SURE this isn't Ticketmaster?" "Yes, I'm sure." "You're LYING to me! Why won't you sell me tickets?!"

[toxico.livejournal.com]

"Well, we're not in the usual business of SELLING help desk tickets, but we do accept gratuities, on an unsolicited basis of course . . ."

*click*

[the-s-guy.livejournal.com]

How about changing the reel-em-in word "Email" to one less likely to produce finger spasms? Like the full name of the email program (including versioning). By the time they parse it, the IVR's moved on to the next option and they'll have to go around again to recheck it.

"Email" is just too much of an "I've heard that before!" triggerword. It's worse than "internet", "printing" and "computer" combined.

[redqueenmeg.livejournal.com]

I wish I were allowed to, but they'd never take my input. Besides, we have people on Outlook versions 97-2003, Outlook Web Access, Lotus Notes, UNIX email, Entourage, and about 2093847203974 other different clients and systems.

[kalidor.livejournal.com]

for help on outlook 2000 press 1
for help on outlook 2002 press 2
for help on outlook 2003 press 3
.
.
.
If your reader is not listed press 9 for the next page
9
For help on elm press 1
for help on pine press 2

;)

[kalidor.livejournal.com]

take the fight out of them

[kalidor.livejournal.com]

Dunno on this one.
I'd sell them a ticket to have their PC formated. Take tax on it. Take tip on it. ...>:)

[redqueenmeg.livejournal.com]

Oh, I don't even want to know what would happen!

[ace-brickman.livejournal.com]

it would turn out to be a lottery of sorts. If someone in the email queue actually received a phone call after that menu was implemented, they'd have to chip in a buck. the last person "standing" (has the least recognizable email client) gets the pot!

Lather
Rinse
Repeat