Hard Customers and the danger they cause...

[azraelsdaisy.livejournal.com]

Note put in from one of our techs today:

[MAJOR CORPORATION NAME REMOVED] Fst # 10201 arrived on site and the customer was hard. Fst was able to repair the I/W and the port was up.

The customer was hard? Wow.

Comments

[valiskeogh.livejournal.com]

so... do you guys do FULL SERVICE tech support?

[jecook]

::laughs::

Amazing what happens when the Field circus tech forgets the "down"...

[azraelsdaisy.livejournal.com]

So it seems. I wonder if they get tips.

[coyoteden.livejournal.com]

From an old UNIX page:

Problem: user hung for past 7 days.
Solution: sounds like a personal problem.