idiots

[celyste.livejournal.com]

I think the phone company hates 'us'. I'm almost certain that they've stuck little hypodermic needles into the phones so that when the customer dials 1-800-xxx-xxxx they get jabbed with a full does of 'stupid'.

Various responses that I received today in the first two hours of my shift when I asked the twits what kind of modem they had:

- why do you need that?

- does it matter?

- where would that be?

- I don't know. and I'm not driving home to find out right now!

- hewlett-packard

- well... the one that came when I bought my printer. (?!?!?!)

- one of yours.


not one single person knew. the next two hours were spent taking people through winver cause they didn't know what operating system they had. (how do people not know these things?) [by the way... what's the equivalent to winver for mac, anyone? we don't officially support mac, but it would have helped today]

people on the forums are always complaining that we just keep taking them through powercycles when they call in... if they had to listen to the stupid that we do all day, they really wouldn't question it. It's disturbing how many times we hear 'I just recycled my modem! I am not doing that again!' (still don't know what recycling company takes them, but anyway) and still we see modem up time of 27 days. Grr.