Introductory post...
Jun. 29th, 2005 10:27 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
guitarguy1980.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryGreetings all! Let me introduce myself. My name is Brian, and I work for a company in the tire retreading business, where I do tech support for a program based in the korn shell of Unix.
I found this community, and feel it will be my salvation from the dullards who call in everyday because they once again fried something in their computer
Suffice to say, the primary people I support are the retreaders in the plants, and well, not to offend anyone, but these guys aren't the most computer literate people on the planet, so I often have to dumb down everything (click the red x in the upper right hand corner of your monitor instead of close out the window) and of course, it drives me nuts.
How can people be so stupid?
Case in point: I was helping a retread customer yesterday configure a terminal. Now, let me explain, that these terminals are windows based, but use Netterm to connect to the Unix host box. So, I have to know some microshaft along with Unix in here, and if that wasn't enough, I have to tell an amoeba how to use it.
So, we're in the configuration tool and I'm trying to explain to this guy to use the mouse to select a particular field. He then replies to me "Well, I don't even have a cat here, but how is a mouse going to help me?"
I swear, I couldn't make this up. So, I explain what a mouse is, and then I say to take the cursor (which I had to explain wasn't a foul mouthed person) and put it into the field (which wasn't on his farm) where he can input the IP configuration (Won't even go into the rant how how long it took to explain IP and it's possible configurations).
So, after about an hour and a half of basically teaching this guy to use the computer, I finally walk him through getting it fixed. The Default Gateway was off by one number in the last octet, which of course, prevented any type of network connection.
God save me from the morons....
Brian
I found this community, and feel it will be my salvation from the dullards who call in everyday because they once again fried something in their computer
Suffice to say, the primary people I support are the retreaders in the plants, and well, not to offend anyone, but these guys aren't the most computer literate people on the planet, so I often have to dumb down everything (click the red x in the upper right hand corner of your monitor instead of close out the window) and of course, it drives me nuts.
How can people be so stupid?
Case in point: I was helping a retread customer yesterday configure a terminal. Now, let me explain, that these terminals are windows based, but use Netterm to connect to the Unix host box. So, I have to know some microshaft along with Unix in here, and if that wasn't enough, I have to tell an amoeba how to use it.
So, we're in the configuration tool and I'm trying to explain to this guy to use the mouse to select a particular field. He then replies to me "Well, I don't even have a cat here, but how is a mouse going to help me?"
I swear, I couldn't make this up. So, I explain what a mouse is, and then I say to take the cursor (which I had to explain wasn't a foul mouthed person) and put it into the field (which wasn't on his farm) where he can input the IP configuration (Won't even go into the rant how how long it took to explain IP and it's possible configurations).
So, after about an hour and a half of basically teaching this guy to use the computer, I finally walk him through getting it fixed. The Default Gateway was off by one number in the last octet, which of course, prevented any type of network connection.
God save me from the morons....
Brian
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