techrecovery | Take the cotton balls out of your ears! (Reply)

stupid stupid stupid people who cannot hear what I'm saying.

Customer: I can't log on to Windows, says my password is not correct.
*I check to see if password is expired or account is locked out, everything looks good.*
Thalionar: Make sure you don't have your caps lock on and you do have your number lock on and try one more time.
Customer: But I don't have any numbers in my password? Why should I have my number lock on?
Thalionar: Go ahead and humor me and make sure your number lock is on and try again, please.
Customer: *heavy sigh* It still didn't work.
Thalionar: OK. What does it say where is says "Log on to?"
Customer: You want me to put in my password again?
Thalionar: No ma'am, just tell me what it says where it says "log on to." It might say "domain" but it should say "log on to."
Customer: Should I put my password in now?
Thalionar: No ma'am. You should have three fields. One says Username, one says password and one should say "Log on to." What does it say where it says "log on to"?
Customer: I don't know what your asking. Here, talk to my coworker.
Coworker: Hi, this is Mary.
Thalionar: Hi, Mary, this is Thalionar. What does it say in the "log on to" field?
Mary: *reads computer name*
Thalionar: OK, can you click on the dropdown menu and select the domain for me? it should be *blah.*
Mary: Sure.
Thalionar: OK, have the customer try again.
*sound of typing*
Customer: Oh! That worked! Thanks! Bye!
Thalionar: is there anythi...*click*...I guess not since you hung up on me.

*sigh*

(crossposted to