techrecovery | No, dear caller... (Reply)

No, dear caller, I am not stupid. You are merely attempting (and badly, at that) to use a Brand New Feature one of our project managers decided to unleash upon the network last Wednesday, and for which we have been given scant documentation. You may be surprised to know that you are the Very. First. Caller. for this feature, and none of us here will be able to support you at our usual lightspeed pace until we get familiar with what is likely to break, and manage to corner the project manager in a dark alley to extract his inside... knowledge.

In short, the fact that you cannot communicate your problem coherently is not my fault. The fact that you think you know technojargon when you don't is also not my fault. You cannot speak to anyone else, for the very FEW people who have had more training than me on this issue do not want to talk to you.

I do not care that you think you are important.
I do not care that you think the communications problem is on my end of the line.
No, I will not be transferring you to anyone else. They hate you already.

And finally, hanging up was not a good idea. I have already IM'ed the entire desk with your name, telling them to put you back through to me if you call back.

You're MINE.