techrecovery | If there's one thing tech support teaches us, it's that things will always work. (Reply)

* IZOMBIE : 25-JUN-2005 03:55:24 *
Win XP - stingray

cust advises getting error 721
remaking connection

cust still getting error 721
asked cust if he has install CD
cust advises he has downloaded the drivers from the internet
asked if cust still has .exe
cust does not
adv cust in future to save things like driver files to a backup directory to ensure convenience in the future
cust adv "I work in tech support, so when something works I expect it to keep working" ...
adv cust if everything just kept on working then neither one of us would be employed

colleague also has cust with speedtouch 721, same area
issue identified
confirmed on telco status page

adv cust try again later as there is a network fault
cust wants to know "who is in charge of tech support"
adv cust call centre manager
cust wants call centre manager's full name
adv cust not willing to provide that information
enquired of cust if there is anything else I can do for him
cust wants to speak to supervisor
adv cust we are all supervisors on grave shift
cust wants to know when someone else will be available
adv cust call after 8.30
cust hangs up

AND THEN HE CRIED LIKE A LITTLE GIRL!! What a fucking douche. He sounded drunk too. Drunk and bitter, calling at 4am. We can all take solace in the fact that we aren't him.