For the love of all that is holy.

[kabuthunk.livejournal.com]

First customer of the day. Calls in, can't connect, etc, etc. Fast forward to about 10 minutes into the call. Last ditch effort we had at the time for invalid ip address was to basically switch the ends of the ethernet cable around, because we all know some people are incapable of checking if a connection is tight.

20 minutes.

For 20 fucking minutes, there was a father, mother, AND a son all trying to find where the ethernet jack was on the back of the computer. You unplugged the ethernet cable for FIVE SECONDS! How in the world did it take you 20 MINUTES to find it again! Several times they came back to the phone asking me "Where would it be on the computer?" WHERE THE ETHERNET CARD IS! WHERE THE CABLE USED TO BE IMMEDIATELY BEFORE TAKING IT OUT!

A family of geniuses out there in Colorado. Look out Stephen Hawking.

Comments

[klytus.livejournal.com]

Reminds me of the time I got to (over the speaker phone) listen to a lady rummage around for 10 minutes to find the USB cable that came with her backup drive. A backup drive she had never used after being with the company for more than a year.

I swear stupidity is contageous.