techrecovery | Logical disconnect (Reply)

Don't know if you guys have been hit by this fucker : http://securityresponse.symantec.com/avcenter/venc/data/w32.mytob.es@mm.html

Basically it makes the emails look like they're coming from the ISP.

cut for angry sweary ranting

This customer has emailed us three times to ask about the emails. She opens the attachments every single goddamned time, then emails us to ask why a) her account has been closed, b) her password has been changed and c) her (ISP) "user profile" has been changed - because these are the things the emails claims to be occurring.

She also requests a callback every single time. We don't do callbacks on grave plus any issue that can be resolved via email will be - we're not going to waste our time calling someone when they have already read the answer. Here is her latest email. Note the complete lack of connection between separate thoughts in her brain as evidenced by the first two sentences.

I have emailed you about this already and you said that (ISP) never sends
attachments. I am scared this is a farce and if I open the attachment it
will be a virus. Please CALL me I've asked you to do this several times on (number)

DUBBLE YYOO TEE EFF WTF WTF WTF This blows my fucking mind.

"You have said A. I am worried that A. Is A?"
"FUCKING A!!!!"

My response :

As you have been previously advised on multiple occasions, these emails ARE a hoax, the attachments ARE a virus and (ISP) will NEVER send you an attachment. This is not only true for the emails you have already received, but any FURTHER emails you receive. Do not open the attachment and delete the emails immediately.

We operate an inbound contact centre. If you wish to speak to us directly you must call us on (number), yet no further action need be taken by you or us in this instance - simply delete the emails. If you wish you may read about the virus on this page : http://securityresponse.symantec.com/avcenter/venc/data/w32.mytob.es@mm.html

Shut the fuck up,

Incredulite