techrecovery | what's net meeting? (Reply)

Prelude: This is an incident between me and a tech who is on "my level"--meaning he and I have the same job title (Tier I tech support), the same responsibilities, and the same pay. The only difference is that I am in the email/remote access queue and he is in the desktop queue (covering software installation, hardware problems, etc.).

We have a system at work that our users have for booking conferences. It goes off Netmeeting. So all you need to use the system is IE (it's a website) and Netmeeting, both of which ostensibly come with Windows.

Spelling errors are as-typed by the other tech.

I get a cold-transfer (no introduction--not supposed to happen unless there's a wait in the queue, and there wasn't) from the desktop queue. The incident says "transfered to get software for (website) installed." OK, you don't need software to be installed to use it, and even if you did, that was his deal, not mine, but whatever. I told the client she didn't need any software installed and she went on her merry way.

The trouble started when I sent an IM to the other tech.

Me: Just FYI, there is no "software to download for (website)"
Me: it's Netmeeting
Other Tech: where are u???

I found this such a stupid, inadequate response to my helpful statement that I sat there for a sec and then lied:

Me: I'm in Alaska.

No response from Other Tech for over ten minutes. I went on break and came back to this:

Other Tech: how did u find me??

By using my psychic powers, moron. Your name is on the incident. I didn't say that, however, but kept reading:

Other Tech: what's net meeting??

WTF.

Me: I got that call you cold-transferred to the Email queue for "downloading (website) software"
Me: I thought you would want to know that no software is required for (website)
Me: and Netmeeting is a part of Windows
Me: It's what we use to remote in to most sites?
Other Tech: thanks
Other Tech: yes i know net meeting

Really, genius? You could've fooled me with your little "what's net meeting".

See, it's people like Other Tech who give people in the company the impression that everyone at the helpdesk is a hopeless moron. It's people like him that make it impossible for me to move beyond Tier I tech support despite having a master's in corporate communication and technology. So yes, I do resent him and his "type." JUST a little. *sigh*

x-posted to my journal