(no subject)

[thesawg.livejournal.com]

It's funny that people want others to be responsible for their stupidity.  Had a woman who called up today couldn't get on-line for the last five days.  Pull up the cable modem and notice it has been on-line for well over five days and it solid as a rock,  But it is reporting there is no device connected to it at all.  Surprise, surprise, she has a router.  Power cycled it and shockingly she was on-line.  She complained that this happened before, gave her instructions how to power cycle her router all by her lonesome.

Then she had the audacity to say she wanted a refund for the time she was off-line.  I explained to her that it wasn't a cable modem issues and it was her router that was dropping the connection.  But she bitched and moaned how she was off-line for five days.  of course, she could have called five days ago and we could have resolved this issues in seconds.  So, whatever, I referred her to her local office, they handle billing anyways.  She can call them, sit on hold for a bit and they will pull up her cable modem stats and laugh at her.

Comments

[taleya.livejournal.com]

Icon. Love.

That's right up there with the infamous DW Spoof quote "Prepare for five hundred miles of FEAR....AND FECES!"

*is laughing too much...I think I'm overtired*

[jecook]

Um.. residential service has no guarentee of avilibility?

[redqueenmeg.livejournal.com]

You're right, people always want someone else to be responsible. I frequently get people calling in with MS Office issues or connectivity issues and they want me to call their supervisors and *personally* take responsibility for the fact that they will not have their work done on time. Uh, sure, I will.