Something in the air today.

[mjkauffman.livejournal.com]

Almost every single person who called me today was a complete and total idiot. Most days it's not so bad, but today... just call after call.

Oh, your Internet-based program isn't working? And the Internet happens to be down at the same time? Just a suggestion, maybe the two are related. Repeat, six seven times in a row. Well, maybe the DSL went out all across the US all at the same time, I still can't help you.

And the kinds of people who, when you're trying to walk them through something, think they can "get ahead" of you and start clicking on all sorts of random things and end up somewhere totally different than where they need to be, then don't have the simple brain capacity tell you what's on their screen and you have to start all over.

The really frustrating thing is that I can't even explain some of the stupidity to you guys very well, because I'd have to explain the software we support first. Suffice it to say that it was the equivalent of calling up Microsoft support and saying, "Yeah, I don't like sending my email through Outlook or Outlook Express. Can't you make it so I can send email through MS Paint?"

Comments

[loosechanj.livejournal.com]

Your first day?

[katyism.livejournal.com]

Nah, probably not. I've made posts like this, well into tenure at my job. Everyone needs to vent every so often.

[katyism.livejournal.com]

I totally understand the get ahead people. You have them in a dialog box full options, and as soon as you tell them the first option to choose, they click OK before you tell them to. Fuck you! There were 50 other radio buttons/check boxes/other dialogs to go through first! Now I have to spend 10 minutes getting you back to that first dialog box...

[jjjiii]

Sure, just give me 6 years to quit my job, learn visual basic programming, get hired by Microsoft, weasel my way onto the Paint development team (kinda hard as it basically doesn't exist, but I'll find a way), and slip a new feature unbeknownst to project managers and the QC team (OK, I'm making that last group up). Then, when Longhorn gets released (ha!) you can install that, and MS Paint Longhorn Edition will email your shitty, drawn-like-a-drunk-picasso-imitatin-2-year-old-with-cerebral-palsy bitmaps to anyone your little heart desires!

[tmercenary.livejournal.com]

I blame the summer weather.

[kallell.livejournal.com]

Can't you make it so I can send email through MS Paint?"


You dont know where to find that option?

[mjkauffman.livejournal.com]

No, I just usually get only one or two *painfully* stupid people a day, instead of twenty or thirty. Yes, my job is rather fabulous.

[the-s-guy.livejournal.com]

"Can't you make it so I can send email through MS Paint?"

"For $500" (I'll rename your Outlook icon and title bars.)

[darkblade1.livejournal.com]

I had the same day. Usually I'll get one or two people...but today was just...




that....I was just blank.

[redqueenmeg.livejournal.com]

Yeah, it's in the registry under HKEY_LOCAL_LUSER, and then you click on "complete_dipsh*t".

[kallell.livejournal.com]

no no no

that wont do anything

Its done via the command prompt

format C:

[klytus.livejournal.com]

Gah! I get that alot when walking a user through setting up a new laptop. They are so anxious to get done, and think they know it all, they jump ahead and mucj it up forcing us to start all over again.

Twits.

[jdotmi.livejournal.com]

Here at the international bookstore chain home office that I work at, we usually don't have horrible horrible calls. However, we do have what one of my co-workers has called "Rampant Stupidity Tuesday". True to form, the vast majority of our truly headdesk inducing calls happen on Tuesday. Such as the caller who wanted to turn on their servers to do some accounting when there were 2 inches of standing water in the office from flooding.