[identity profile] kallell.livejournal.com posting in [community profile] techrecovery
OK, emails went out with a worm through our server today, one of my coworkers got it and i was trying to find out what it was so i could remove it. Our anti-virus didnt catch it and its file format didnt come up in web searches or in symantec search. Went ahead and submitted a ticket to our internal support. This is the email i got back

*************************************************************

Hi,

Guillaume plase follow up steps for the spam mails.

Delete all the Spam Mails in the inbox.

Do a live update in symantec antivurs.
To launch it click on Start-->programes-->Symantec Client
Security-->Symantec Antivurs client.
Click on the live update button and hit Next unitil finish.
Do a complete system scan and then run the viurs removal tools.

Click on the below link to download the virus removal tools.
http://securityresponse.symantec.com/avcenter/FxMydoom.exe.

Regards,
XXXX Team.

*********************************************************

OK,
1. That isnt my name but i assumed thier was a bcc
2. I make typos but yeesch
3. That want the virus that they gave me the tool for
4. I had better luck emailing it home and taking it apart there and realizing it was w32.mytob.cu@mm
5. I will do it myself tomorrow

Date: 2005-06-01 11:36 pm (UTC)
From: [identity profile] eightofspades.livejournal.com
Owwwww...

this is why IT gets outsourced...

Date: 2005-06-03 02:47 am (UTC)
From: [identity profile] eightofspades.livejournal.com
Unfortunately, that still excaberates the issue much of the time.

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