Direct quote from the last caller

[redqueenmeg.livejournal.com]

x posted to customers_suck:

The problem was that he didn't look through the user guide, a 4 (yes, FOUR) page document with screenshots, to find the answer to his question. When I sent him a screenshot of the user guide section that was relevant to his question, with the answer circled in red, his response was:

I shouldn't have to read the user guide to learn how to use this thing!

Comments

[perkybitch.livejournal.com]

Ohhh, i hate that shit! And somehow its YOUR responsibility to train them!??!

[redqueenmeg.livejournal.com]

Yes, of course. Also if they don't know how to use Excel to do a pivot table or whatever. In fact, why don't they just send us all their assignments and we'll do them for them. It would be so much easier.

[prozacnation.livejournal.com]

So, how did he expect to learn it? Osmosis?

[redqueenmeg.livejournal.com]

No, apparently, he's one of those listening learners and needed me to explain it to him. Plus, he wanted to bitch, which is what Tier I tech support is really all about, anyway.

[grayhawkfh.livejournal.com]

I shouldn't have to read the user guide to learn how to use this thing!

Yep. And I shouldn't have to talk to blithering idiots on a daily basis. Yet here we are.

[redqueenmeg.livejournal.com]

Logical progession means nothing to these people. That's why they make twice what I do on one-eighth the education.

[canthlian.livejournal.com]

I ...

... it ...

Well, time to kill all users. Where'd I put that chainsaw?

[redqueenmeg.livejournal.com]

Life's full of unexpected surprises, isn't it? ;)

[redqueenmeg.livejournal.com]

It's over here. My lusers keep trying to decapitate me with it so they can feel better about their incompetence.

[abstrak-tokatl.livejournal.com]

and thus i am donating another 20 bucks to stamping out illeteracy in america.

[ace-brickman.livejournal.com]

Hooked on fonix worked for me!

[jahbulon.livejournal.com]

To be fair, the first 21 years of my life prepared me for the stupidity I'd encounter, just not the sheer quantity of it to go around.

[japester.livejournal.com]

is this not a reasonable response?

then you shouldn't have to learn how to breath to live.
Right?

[the-s-guy.livejournal.com]

This would have been the perfect response :)

[redqueenmeg.livejournal.com]

It would have, but it's at that point that people start getting mad at us for having an "attitude," and demanding our last name and our manager's name and phone number (which they are allowed to have as we are internal employees)...

[redqueenmeg.livejournal.com]

Wouldn't it be nice?

[the-s-guy.livejournal.com]

Of course, if you don't give this info, they're going to have to do actual work and use actual logic to find them out. And they've already proven incapable of that :)