techrecovery | what's the point... (Reply)

this isn't a stupid user story but rather a stupid department story. since i probably haven't properly intro'd myself... i'm employed as a Client Computing Manager for UPenn Law ITS in Philly...

let me ask you all this... what's the point of having a tracking system such as Track-IT! when you don't fully use the damn program?

i ask this question because i just recently (as in i'm taking a break from it now) of verifying our department tags with the service tags on some old machines that'll be trashed. i'm supposed to do said task via the TrackIT! software. first of all the interface isn't the greatest and it's slow as f#$@ and web based. -_- THEN not only is it slow but when it finds the machine most of the damn machines don't even have an entry for the service tag! what's the point of tracking via any tag if you don't use the original service tag?! or, what's the point of having ME verify this information if you're only going to keep it in a separate set of horribly formatted excel spreadsheets that after 2 months on the job you still haven't given me access to update properly?!

-_-

there are things about this place i like about my job and there are things i hate, but i guess that's the way jobs are. but dammit, if you're going to use tracking software to keep your inventory straight... use the damn software. don't tell me to have people sign hardware in and out of a giant unwieldy binder, don't have me update a bazillion and one spreadsheets i don't have write access to and don't make me look up information that wasn't kept prior to my hiring...

cross posted to my own journal.