(no subject)

[normal1.livejournal.com]

Okay, lets talk about something which has been a forgotten fact about call centers EVERYWHERE. Its actually two things but they fall right into each other. Please do not take any of this personally as I am referring to the call center where I work specifically. I have always felt that management here treats everyone as if they are entry-level kids looking for some allowance money and I now realize why. There are people here who are 50 and 60 years old working (I swear to you its true) but even THEY act like small school children. This place is like high school all over again, if someone doesnt like someone else then you're fucked.

I mean WOW, even management sometimes comes up with the weirdest excuses to make you look bad, its really sad. Now I know you're thinking "but that happens everywhere" yeah I know and thats the sad part! I mean its freaking crazy when we're all supposed to be mature adults looking for the same thing: a place to work where we get paid enough money to buy some toys and provide for our families. It just amazes me how stupid a workplace can be, makes me want to go out and start my own company TODAY.

Okay now for another small issue. In a call center environment it is obvious that the ability to have an "office" is non-existant and so there are some shady characters at work that all they do is walk around all day looking at other people's monitors to see what they're doing or looking at. I'd like to say to "mr monitor lookey" f-off and die! go play with yourself or something and leave us the hell alone.

Cheers!
/rant

Comments

[said-by-me.livejournal.com]

yes.... I have been in 3 different call centers and all 3 were exactly alike. It always felt like we were in high school and I was still waiting for a grown up job.

[the-s-guy.livejournal.com]

What gives me the shits is when management assumes the technical support centre is exactly the same thing as their public-face call centres. Because, ya know, we both use a lot of headsets.

No, if we have anything like a sane hiring policy, we are not phone droids. We do not care a flying crap about the people who buy our products. We do, however, have the power to shut down the entire company (or just one person's email) by clicking a couple of keys. We know everything there is to know about your email and what happened on the security cameras the other night. We can read your faxes, monitor your chat sessions, and look up exactly what you are being paid.

In short, we are not people you should screw around with. Your call centre policies are stupid and inappropriate for a technical environment, so we will be following our own, much saner policies kthx.

[taleya.livejournal.com]

It's kinda the opposite here... In this company, it was always like a family. everyone knew everyone else and poked fun, bagged each other, but at the base it was fairly stable.

Now we have the asshat manager (both myself and lordstorm have referred to :P) who is trying to stir up little cliques - he has his little herd, and he tries to suck up to person A whilst bitching about them to person B, etc, etc....

and he wonders why people treat him with contempt...

Doesn't help that for some reason a LARGE chunk of our helpdesk has either done service in the armed forces, or its auxiliaries (myself included)

[annamaryse.livejournal.com]

Please don't take this as gloating. I could not do what you do. I am so glad I don't. I couldn't survive and I'd ffing hate it.

But, I work in tech support for a small software company and have a total of 3 coworkers. We work in the same office as corporate management, and in our company everyone else are important normal employees. We're the downtrodden, we are the three who are treated like outsiders. Everyone else does corporate lunches and has 'rights' and can trail in at 9:02 a.m. without being considered "late". And within our department, two of us (as in both of my coworkers) think they are too good for this work and always trying to busy themselves with "more important stuff" and the manager is the only person in the company who really sees us the way your managemenet sees you guys. It sucks just as bad, or maybe worse in a small office. Wow. I mean, thanks for posting that. The grass is less green on the other side of the fence. There is no grass on either side. Ack.