techrecovery | What we have here is a failure to communicate (Reply)

Just finished up an argument with one of God's special little children from our sales team, who wanted me to get our 3rd level tech to call one of her high priority customers.

To help him arrange billing at a new postal address.

I point out that this sounds like a job for customer services. She points out there's a ten-minute wait for customer services, and she doesn't want to call them. I inform her that tech support staff don't have access to the billing database. She points out there's a ten-minute wait for customer services, and she doesn't want to call them. I mention that 3rd level currently have a two-day backlog of work to do. She points out there's a ten-minute wait for customer services, and she doesn't want to call them. I suggest that it would be a waste of our senior technician's considerable skills to deal with a billing matter. She points out there's a ten-minute wait for customer services, and she doesn't want to call them.

You've been whining at me for more than ten minutes, you dizzy bitch!

Dear entire sales team who keep pulling this shit: go eat a dick.