(no subject)

[jacobine.livejournal.com]

I don't get it.

Why do people use their deleted items folder in Outlook as a storage place? Do they use their trash can as a circular file in more than just a euphemistic way? What part of 'Deleted Items' do these people not understand?

Yes, if you've managed to get your mailbox over our very generous 500 MB limit (for our employees), you're going to have to delete things or move them to personal folders. The first thing we'll tell you to do is clean out your deleted items and sent items folder. If we send a tech to help you, that's the very first thing they'll do. Then they'll set you up personal folders and make you move your shit.

Deleted means 'I do not need these.' It does NOT mean 'Remove it from my inbox'. Making folders is amazingly simple in Outlook.

And if you had personal folders, why weren't you using them?

Edited to Update: And... the user called back, having managed to close his mailbox because it was full. He claimed he moved things to personal folders. Whatever. His tech gets to look at it now. This. Is. Not. Hard.

Comments

[naggy.livejournal.com]

Then there are the users we have, who go to Recover Deleted Items and delete stuff there, then wonder why their deleted items can't be recovered.

[wyrdlinks.livejournal.com]

Because they are stupid.

[jacobine.livejournal.com]

Yes, we have to break up pst files all the time. It's gotten so whenever anyone starts with 'I can't open my email, it just hangs....' or 'I can't move emails...' we tell them we'll send a tech out to fix them. I understand some people keep /everything/. I don't. I don't need to. But people do the same thing here with not understanding that if it's under Inbox it's still on the server.

I had a user with a 2 GB pst once and I ended up archiving all her stuff into multiple years. Gah.

[anotherdream.livejournal.com]

People are amazingly stupid with this stuff. I recently learned that people delete their LJs to "hide" them - and no doubt they got pissy when LJ recently did a purge to get rid of long-deleted accounts!

[linguafranca.livejournal.com]

Wow, I've never heard of that. I'd say, "Are you SERIOUS?" but I've worked in tech support too long.

[valkyrwench.livejournal.com]

We didn't used to limit our users on mailbox size, until some of them were getting up around 3GB and I was getting system messages that the mail server was running out of room. It absolutely amazed me how many of my users had no idea how to empty their sent items and deleted items. They're all set now to delete on close. It's either that or stab them in the ear with a mechanical pencil.

Gods...

[kingginger.livejournal.com]

... this happens all the damn time...

With folder structures and everything in the deleted items.

Its madenning!!!

[perkybitch.livejournal.com]

Good god. That or the damn recycle bin on the desktop

*smacks head*

[the-s-guy.livejournal.com]

They're all set now to delete on close.

This is the only way to set it up. They've got to learn on Day 1 that when they delete stuff, it's gone, modulo a long and aggravating call to helpdesk which may not work anyway.