Must be the meteors ...

[majicke.livejournal.com]

Customer rings the HD advising that his PC has no RAM. Call is logged to vendor to replace.

Vendor replies that replacing missing RAM is not really their forte, and that maybe we should find out *why* it was missing. (This is fair enough)

We then ring the customer, who tells us (quite honestly really) that they took the RAM out of his PC to upgrade another PC and could they get some more..

uh oh ...

The answer to this is of course NO! and to tell them (vrey polietly of course) to talk to their cost centre about purchasing some more..

Comments

[ravenshrinkery.livejournal.com]

If only Newegg would let me run a racket like that... ;)

[oggsmith.livejournal.com]

but, but this one doesnt have any and now it won't boot, can we have some more pretty plaese?

how fucking stupid are these people?

[majicke.livejournal.com]

Just wait until I have to tell them that both PCs are no longer covered by warranty *grins*

[the-s-guy.livejournal.com]

I wonder if we could tell them that they also have to send both PCs back to HQ for a 3-month penalty wait 'recertifying' or some such.

[oggsmith.livejournal.com]

oh yeah, I love those words...

I'm sorry your warranty has expired.

I'm sorry you have performed tasks that have VOIDED you warranty.