(no subject)

[the-paco.livejournal.com]

Cust: "I want a supervisor!"
Paco: "I can get you one, please hold."
Cust: "I don't want to hold! What's their number."
Paco: "They don't have a customer dialable number."
Cust: "What good are they!?! Are they another screen-reading retard who can't give me any answers as to why my service isn't working?"
Paco: "If you're looking for answers, I can help you."
Cust: "I don't want your help! I want to talk to somebody in the corporate office who can give me some honest answers!"
Paco: "Sir, if you're looking for honesty, a corporate drone is not who you want to talk to."
Cust: *laughter* "I just want a technical answer to my technical question, and you can't give it. Maybe we should stop giving our money to these monolithic corporations that just..."
Paco: "Yes, maybe we should. However, before we did that perhaps we shouldn't have been reducing our education system to dregs over the past 50 years, catering to the lowest common denominator, and breeding stupidity and complacency. Maybe we shouldn't have allowed so many people who, content in their ignorance, DEMAND these corporations be put in the positions to take care of the people! Maybe we should have taught tenets of personal responsibility, maturity, and independence to our children! But no, we didn't. So now my company gets to deal with either 50,000 people a day who, rather than bother picking up a book, want us to wipe up after them and protect them from the big bad internet and be reassured in baby terms, OR we get to play 'Big Brother' and deal with 50 customers a day like you who don't want to be patronized. I'm sorry, but guess what they're going to choose? Now who do you think is to blame for THAT?"
Cust: "..."
Paco: "Now do you want a supervisor?"
Cust: "Yes, please."
Paco: "Please hold."

Comments

[kallell.livejournal.com]

this needs to be x-posted in Customers Suck

[natertots.livejournal.com]

If you actually said that, you're my new hero.

:D

[koryweb.livejournal.com]

Brilliant!

BTW....that's a fantastic icon....

[the-paco.livejournal.com]

Not in that order, and he sputtered more.

[jecook]

and/or evil customers as well, but I doubt that they'd get it.

[darkblade1.livejournal.com]

"the_paco" has always been my hero. He's got the balls to say it to customers, and I think it's great when he calls people asstards.

[geekgrrl-ca.livejournal.com]

Obviously he's not at a MAGIC site :)

[darkblade1.livejournal.com]

No doubt. That MAGIC stuff....is just crap. Who invented that garbage?

[the-paco.livejournal.com]

*Insert expressions of confusion and requests for clarification here.*

[geekgrrl-ca.livejournal.com]

MAGIC is a way of call handling (or lack of call handling depending on who you ask). My site doesn't do it but we certainly try to get our heads up the customer's butts.

[http://users.livejournal.com/shiara_/]

This techsupport entry (http://www.livejournal.com/community/techsupport/651516.html) will help you with this. Look for the info by tviokh.

[the-s-guy.livejournal.com]

Cust: "I want a supervisor!"

Has anyone answered this before with "You're speaking to one" ?

[doctoreon.livejournal.com]

No, I usually just say, "Sure, I'll transfer you if you really want to talk to him, but he's just going to say the same thing I am."

[mjkauffman.livejournal.com]

When I was a supervisor and also then had to take regular calls, I did. I may have lied and said it once or twice before I was promoted, but I never once had a customer say "No you're not!"

Not that they didn't ask for MY sup, but still...

[prozacnation.livejournal.com]

I love you! :)

[tmercenary.livejournal.com]

[daeleesa.livejournal.com]

*claps*

*sends this post to all fellow tech support friends*

Damn, you told that customer my thoughts EXACTLY. *nod*

What an asshat.

[cirobi.livejournal.com]

bravo! bravo!

[biffster.livejournal.com]

Excellent story. Your call went on a bit longer than it would've for me, though. This same call would've gone like this if I were you:

Cust: "What good are they!?! Are they another screen-reading retard who can't give me any answers as to why my service isn't working?"
Biffster: *CLICK*

NOTE: Never do as I do! I'm a jaded, 10-year veteran in tech support/helpdesk. I've been stuck in this field of work long enough to allow my bitterness come through, but I've also proved myself invaluable enough to not be fired. Most people won't be able to get away with what I can get away with.