Ther perfect tech support question

[japester.livejournal.com]

I know, it seems too good to be true. Amongst the swathes of The interweb is broken and What does 'Load Paper' mean?, we do get the occasional gem.

to wit:


To: IT Support <support@weexperimentuponsmallchildren>
From: Joe Un-Luser

I seem to have come across a problem printing (at least some) pdf's using Schubert's pdf browser plug-in within Safari (and within Firefox too) using the NW level 2 printer.

I haven't been methodical in defining the problem in toto. My impression had been that multi-page pdf's loaded into the browser would, if they printed, print only the first page (and shoot out blank pages from the printer thereafter). Single-page pdf's seem to print, but in the instance of one UWA-derived form that will print in portrait mode as a document that looks like it should have been printed in landscape mode, will not print when you swap to landscape mode in page setup (a blank page shoots out).

So I find that to reliably print a pdf I have to save it to disk, open with Acrobat Reader (I'm sure Preview would work too, most times) and print from it.

Another one for the too-hard basket? (Could be printer ...?).


as it was, it's a known issue with how this plugin interacts with OS X and its browsers and well documented on the Schubert web site. Another 2 minutes googling and he would have found it. It stunned us as it showed a user who both researched his problem and then explained it well.

Comments

[oggsmith.livejournal.com]

here's to the customer who isn't a complete moron. and who actually knows how to describe the problem. instead of answers that i get like well, i'm not sure whats wrong with it. it's just not working. well, whats not working.??? i dunno, it's just not working.

[pernwebgoddess.livejournal.com]

Why the dark text? To read it, I had to actually highlight it. Use italics or blockquote to differentiate, not dark grey text on a black background. It's unreadble.

[bekscilla.livejournal.com]

Probably cause most people read it from their friends page, rather than from the community? I had to go hunting to see what you meant!

[japester.livejournal.com]

*nod* same. I wanted something that was a little different from the standard black on white - what I see. I completely forgot that techsupport's defaults are completely different.

Let's see if I remember next time ...

[the-s-guy.livejournal.com]

"Dear Joe -

Marry us.

Signed, Techsupport."

[jacobine.livejournal.com]

My friends page is brown, and it was hard for me to read, too.

[mjkauffman.livejournal.com]

And my personal favorite, "I got some kind of error message."