this is true. i swear.

[twitchfetish.livejournal.com]

techsupport nob for the week:

Customer calls up. They have been having trouble with their new desktop form-factor machine. They can't get CDs in the drive. One of our techs (guy who sits behind me) goes through standard diags. it's not that it's not recognised, it's that she can't get the CD in the tray. at all.

After a while, the tech described the tray to her (central clip-in model. like on a laptop). she can't find the clip. at all.

more investigation ensues - faulty part? not usually possible due to quality control. a missing spindle tends to be noticed.

figured out the problem. she had the machine set up UPSIDE DOWN on the desk. no i'm no joking. this is not an easy thing to do. the machine has rubber feet and is tapered outwards towards the bottom. she's read off the m/t and s/n sticker. upside down. without making the connection.

our tech felt like closing the call with "thanks for calling WBI!"

*headdesk*

IV

Comments

[jecook]

If it were not for the fact that I've run into this myself at least once, I'd be shaking my head sadly.

[ravenshrinkery.livejournal.com]

Uh, ya see, the room was like, spinning and stuff, and I felt like I was walking around on the uh ceiling, and the lights were all flashy and the bottom of the modem looked like it was some sort of um a martian city... I just couldn't bear to make all them little men live their lives with their feet stuck on the ceiling like me!