techrecovery | i've had enough (Reply)

expect to see more venting, lest i keep it bottled up and go insane.

people can't figure out how to use new scanner. Fair enough. mgt says put up a sign detailing step by step. Done. In 20 point font no less. taped it to the control panel you have to use to work the copier and everything. everyday...another person who can't figure it out.

Me: [politely] "Did you read the sign with instructions taped to the machine? Let me try to help you, what part did you get stuck on?"

Them: "No. i saw the sign. i didn't read it though. Figured i could just come ask you instead."

argh.

Did i mention these folks also feel it is beneath them to put fresh paper in the copy machine or small shared printers. That's an IT thing.

I know many of you here vent about the idiocy of paying customers. I can't relate. I LOVED working support for paying customers. sure they were ignorant sometimes, but you know they were paying for my expertise and as long as i was gentle with them and patient they were kind and considerate and were usually so happy when you solved the problem. Its SO different when you've got to deal with in house end uses. They treat me like the janitor or something and never even say thank you. [its your job, why should we ever thank you, is their attitude.]