question

[belovedcrown.livejournal.com]

have any of you ever worked in a position where you are servicing internal customers [aka helpdesk] and had one particular user who is both [1]precious to mgt and therefore immune to firing and [2] a complete and utter jerk that suddenly makes you dislike your job and all people in general ? In my case, my person is just verbally vicious and snide as well as generally paranoid. Because this person knows that i know they were doing inappropriate activities with their pc before, they now feel compelled to stand over me while i do any troubleshooting on their pc to verify i am not "violating their trust" and ask me stupid questions in the process. I went to mgt on the issue and was told that they will talk to the person but basically if they want to stand over me and watch that is there perogative. argh. of course the whole thing is inane because as the network admin if i really gave two flips about what the person was sending over email or reading on the web i could obviously find that out without ever having to go over to her desk.

headdesk headdesk headesk

any suggestions? anyone been in a similar situation? i am reaching the end of my rope here.