And to think, they're going to be doing this stuff "professionally."

[canthlian.livejournal.com]

So I'm not actually a tech. Well, not yet. I'm actually a student at a IT class with an active virtual business system, meaning we get to work on maintenance, tech support, etc. etc...

Now, to understand the stupidity of this, understand that our class call centre handles all tech support, absentee, and general communication issues, and they are supposed to do it in a professional and business-like manner. And only tech support issues are supposed to go to the technician.

Yesterday, I was rostered to be the technician of the day. Suddenly, while I was out on break, I got seven tech forms dumped on my desk. On three forms, the client name was incorrect. One was a simple mis-spelling, two were nicknames for people that are only used or even known in a small group of idiots who only come to class because the government told them to. After putting on a note of unknown client, I returned them. The next two shouldn't even have gone to tech forms. One was an absentee note, which should have gone directly to the teacher, and one was a note for the Call Centre to contact a completely different department about something. Not the tech's job. The last two were example problems, passed out to test the call centre staff. On example problems, the call centre staff always has to try and solve the problem over the phone.

Now, this is all bad enough in itself. But as I was returning the last forms, I noticed something. All the tech forms were dating from previously in the week, on days other technicians should have done them.

I weep.

Comments

[jecook]

Welcome to the real world.

Soon you'll be expected to also know about the PBX that the place uses, so you can also do phone moves/adds/deletes too. And they'll expect you to know every single command that the obscure POS uses too. WIthout resorting to the programming manual (which costs $200-300 from the phone venduh, and the site says they had a copy of at one time, but lost.)

[the-s-guy.livejournal.com]

Extra credit research term: S.L.A.

:)

Personally, I'd invest in an inkpad and big red rubber stamp with "FAILED" on it. Circle the name of the submitting 'tech', stamp each incorrect job with the stamp, and put them in the teacher's in-tray to review.

[canthlian.livejournal.com]

We do actually have a SLA for the call centre, and most of the other departments. Problem is, half the students don't pay attention to it, most of the rest don't know about it, and the few people who do care either can't or won't run around making sure everyone's doing their job.

Yep, just like a real business.

[ravenshrinkery.livejournal.com]

This is ultimately why I'm leaving this field for accounting. This way, I can simply look at someone's crap, call bullshit, tell them to fix it or see how the feds like it, or for a nice handsome fee fix it for them, and move on with life.

As it stands right now I regulary deal with people's stupid both at work and in school. Asking my typical classmates to make minor contributions to major projects is such a horribly huge deal. And this is HONORS. Requests for meaningful feedback instead of the two minute bitchings when something IS wrong (pretty rare, these days) or the mass email to everyone that is obviously loaded (you couldn't have more than one person making a mistake in exactly the written fashion). Requests for problems to actually get fixed that require involving other people get put in the "kick it around until it goes away" box.

Some days I really would like a big hammer and carte blanche to fix the evil in this world. I would make sure Bodies was playing in the background.

[the-s-guy.livejournal.com]

Time for a "staff meeting"?

I wonder if people can be pinkslipped or transferred to the office in outer Woopwoop?