Note to Guy-I-Just-Spoke-To:

[tadiera.livejournal.com]

Telling me: "I don't care what you do, just FIX IT!" and then hanging up doesn't work.
Especially when "fixing it" requires the same thing it has for the past 3 months (the same 3 months you are, amusingly enough, trying to demand credit for): plugging the modem in.

I am going to laugh when I find out that you called back in and whined that it still doesn't work. Why won't it work? Because you, a self-proclaimed technician, couldn't bother yourself to try troubleshooting it?

Your claims of your home and work connection working anywhere you plug in a PC to the wall on broadband made me laugh, in an "I want to die" sort of way. No connection works that way - unless it's via ethernet. You cannot plug a PC, via a phonecord, into a wall, and expect it to work over broadband. Especially if your modem is sitting there with the DSL light blinking in a forlorn manner.

I feel sorry for the lady who hired you. You are an idiot. And you wasted so much of my and her time by ranting in such an egotistical way at me as I tried to, with some measure of self-control, explain to you how stupid you are.

Give up, now. Before someone puts you into your place.
It won't be pretty.

Comments

[kingogre.livejournal.com]

Don't you wish sometimes that you COULD send them to the customer just to let them know how braindead they sound so maybe next time they don't rant like an utter asshat??

[tadiera.livejournal.com]

Yeah, sometimes I do. x.x

[the-s-guy.livejournal.com]

"Fixing it" obviously means cutting off his phone line, or redirecting his calls to outer Albania. No more complaint calls = fixed.

[tadiera.livejournal.com]

I think the slow realization that 'Wait a minute... they aren't... going... to fix it' might be smackdown enough. He's going to call back at some point and go 'Why isn't it fixed?' and be told 'Well, sir, you never told us what you wanted us to do.' XD

And my supervisor is going to tell him, today, likely (woo, I sit next to some of them): "Sir, we can't credit you three months. Your last call told us everything was OK. Therefor, if it wasn't OK, that wasn't our problem and you should've told us that. We can't credit you for that downtime, since we weren't aware of it. Goodbye."

[tadiera.livejournal.com]

Maybe I should redirect him to Dell support in India. He had the accent. They'd get along swell.

That'd be mean to them, though, wouldn't it?

[klytus.livejournal.com]

Your claims of your home and work connection working anywhere you plug in a PC to the wall on broadband made me laugh

Yet another fine example of idiots who have convined themselves that telling a lie to a tech will somehow make it possible for the tech to make that lie true.

This guy sounds desperate - as well he should be. He got hired as a tech bwecause he convinced his boss in the interview that he knew what he was doing, only he doesn't, and he probably told them "We don't need that," regarding the modem box, so his ass is grass if he can't get the DSL working without the modem box he insisted they didn't need.

Somebody call the Whaaaaaambulance.

[tadiera.livejournal.com]

I need a picture of the Whaaaaaambulance for my cubicle. :P

[ximinez]

Do you know where he lives? I mean, he told you he does care what you do, so break into his house, plug in the modem, and drink all his beer. If you recorded the call, you're golden. ;)

[tadiera.livejournal.com]

Well, I know where the woman he had been hired to help lives. :P

[ximinez]

Close enough. ;)