P as in penis . . .
Apr. 3rd, 2005 11:24 amME: Thankyou for calling , my name is ladynisa, may I please have your .
CU: Oh, I'm sorry, I was looking for technical support.
ME: This is technical support, can I have your please?
::I unplug my headset as the customer beings furiously mashing the number buttons::
After waiting for 15 seconds...
ME: Why did you do that?
CU: You asked for my.
ME: I need you to tell it to me. Pressing the number buttons doesn't do anything.
CU: ::grumbles something under his breath about women and begrudingly gives me the account information::
ME: now how can I help you today?
CU: I want to speak with a technician.
ME: You are, how can I help you?
CU: No sweety, I want to speak with a *real* technician.
ME: You ARE speaking with a real technician.
CU: Well then, why don't you just be a sweetheart and get me up to a higher technician.
ME: This is the first time you've called us sir, there is no reason to bother a *higher* technician, especially just because you can't handle a woman sitting behind the phone.
CU: Well, I . . I . . .
ME: I know. You didn't want to hurt my feelings because I'm a delicate woman. Well, I can see right through your act. I'm not a delicate woman, I'm a technician. I'm probably the least delicate woman you will speak with, at least today. Now what exactly do you need help with?
CU: Oh, I'm sorry, I was looking for technical support.
ME: This is technical support, can I have your
::I unplug my headset as the customer beings furiously mashing the number buttons::
After waiting for 15 seconds...
ME: Why did you do that?
CU: You asked for my
ME: I need you to tell it to me. Pressing the number buttons doesn't do anything.
CU: ::grumbles something under his breath about women and begrudingly gives me the account information::
ME: now how can I help you today?
CU: I want to speak with a technician.
ME: You are, how can I help you?
CU: No sweety, I want to speak with a *real* technician.
ME: You ARE speaking with a real technician.
CU: Well then, why don't you just be a sweetheart and get me up to a higher technician.
ME: This is the first time you've called us sir, there is no reason to bother a *higher* technician, especially just because you can't handle a woman sitting behind the phone.
CU: Well, I . . I . . .
ME: I know. You didn't want to hurt my feelings because I'm a delicate woman. Well, I can see right through your act. I'm not a delicate woman, I'm a technician. I'm probably the least delicate woman you will speak with, at least today. Now what exactly do you need help with?
no subject
Date: 2005-04-03 07:28 pm (UTC)no subject
Date: 2005-04-03 07:30 pm (UTC)Gosh that sounds familiar :-\
Date: 2005-04-03 07:34 pm (UTC)no subject
Date: 2005-04-03 07:36 pm (UTC)I feel sorry for the women who have had to work on his car in the past.
... or have tried to.
no subject
Date: 2005-04-03 07:44 pm (UTC)no subject
Date: 2005-04-03 08:19 pm (UTC)Next time somebody does that to me, I'm going to wait until they're done... then hit 5 and say "What number did I just press, sir?" Then hit 9 and say "What about that time, sir?" I will repeat it, each time trying to sound more and more sarcastic until I have done 0-9. Then I will say "you are a fucking moron" and hang up on them.
Someday I will have my revenge. It will either be that day or the day I find out how to send the proper voltage through a phone line to reset a pacemaker.
no subject
Date: 2005-04-03 08:34 pm (UTC)Did he want to know how to delete his porn sites from the history or something?
no subject
Date: 2005-04-03 09:29 pm (UTC)no subject
Date: 2005-04-03 09:29 pm (UTC)So I spoke to the guy for about 45 minutes, and I wasn't refunding any money either.
(I forget why he wanted the refund, something retarded probably)
So he asked for MY supervisor.
Her name was Mary.
After talking to her for about 15-20 minutes, the guy said "Is there a man I could talk to".
Mary: "umm. no."
Customer: "Well then I'll call back tomorrow morning and speak to the day time supervisor"
Mary: "ok, her name is Amber"
Customer: "ok, who is in charge of the call center"
Mary: "Oh, that would be Debbie"
*click*
no subject
Date: 2005-04-03 09:41 pm (UTC)no subject
Date: 2005-04-03 10:04 pm (UTC)Actually I'm going to venture a guess that you are probably better than your average male co-worker. I know women who do mechanics who usually are noticably better at their work than the average male counterpart.
Buckeye, the queen of wands link is too true I fear.
no subject
Date: 2005-04-03 10:46 pm (UTC)Then again, I've had an idea. How to get BT to replace a bit of kit that's misbehaving...
no subject
Date: 2005-04-04 01:33 am (UTC)no subject
Date: 2005-04-04 01:52 am (UTC)no subject
Date: 2005-04-04 01:55 am (UTC)no subject
Date: 2005-04-04 01:56 am (UTC)no subject
Date: 2005-04-04 02:00 am (UTC)no subject
Date: 2005-04-04 04:52 am (UTC)no subject
Date: 2005-04-04 05:22 am (UTC)However, the more fun approach would be to let the user hang up on the female agent, make sure the call came to me, and then ask questions so far over the users head that they didnt know how to answer.
And then to top it off, I would explain that I'm just a level 1 tech, so I should transfer them to my senior tech, who had been there longer and would know ways to fix the extremely technically worded problem that the user was lost on.
And then I would send the user back to the first (female) tech. :)
no subject
Date: 2005-04-04 06:30 am (UTC)no subject
Date: 2005-04-04 12:27 pm (UTC)no subject
Date: 2005-04-04 01:59 pm (UTC)no subject
Date: 2005-04-04 03:15 pm (UTC)no subject
Date: 2005-04-04 05:18 pm (UTC)Re: Gosh that sounds familiar :-\
Date: 2005-04-04 05:50 pm (UTC)no subject
Date: 2005-04-04 11:52 pm (UTC)...and being a Commonwealth country, he technically reported to the Queen of England *g*