[identity profile] ladynisa.livejournal.com posting in [community profile] techrecovery
ME: Thankyou for calling , my name is ladynisa, may I please have your .

CU: Oh, I'm sorry, I was looking for technical support.

ME: This is technical support, can I have your please?

::I unplug my headset as the customer beings furiously mashing the number buttons::

After waiting for 15 seconds...

ME: Why did you do that?

CU: You asked for my .

ME: I need you to tell it to me. Pressing the number buttons doesn't do anything.

CU: ::grumbles something under his breath about women and begrudingly gives me the account information::

ME: now how can I help you today?

CU: I want to speak with a technician.

ME: You are, how can I help you?

CU: No sweety, I want to speak with a *real* technician.

ME: You ARE speaking with a real technician.

CU: Well then, why don't you just be a sweetheart and get me up to a higher technician.

ME: This is the first time you've called us sir, there is no reason to bother a *higher* technician, especially just because you can't handle a woman sitting behind the phone.

CU: Well, I . . I . . .

ME: I know. You didn't want to hurt my feelings because I'm a delicate woman. Well, I can see right through your act. I'm not a delicate woman, I'm a technician. I'm probably the least delicate woman you will speak with, at least today. Now what exactly do you need help with?

Date: 2005-04-03 07:28 pm (UTC)
From: [identity profile] anivair.livejournal.com
I freaking hate those people.

Date: 2005-04-03 07:30 pm (UTC)
From: [identity profile] servermonkey.livejournal.com
Definitely. What an ass that guy.

Gosh that sounds familiar :-\

Date: 2005-04-03 07:34 pm (UTC)
From: [identity profile] bluebuckeye.livejournal.com
http://www.queenofwands.net/d/20040324.html

Date: 2005-04-03 07:36 pm (UTC)
From: [identity profile] tadiera.livejournal.com
Lovely.

I feel sorry for the women who have had to work on his car in the past.

... or have tried to.

Date: 2005-04-03 07:44 pm (UTC)
From: [identity profile] loosechanj.livejournal.com
Plz tell me you actually said all those things.

Date: 2005-04-03 08:19 pm (UTC)
From: [identity profile] brutalentropy.livejournal.com
God I hate it when people hit the number keys on the phone instead of speaking a number. Hi Tool, I am not a fucking machine that can recognize variations in tone.

Next time somebody does that to me, I'm going to wait until they're done... then hit 5 and say "What number did I just press, sir?" Then hit 9 and say "What about that time, sir?" I will repeat it, each time trying to sound more and more sarcastic until I have done 0-9. Then I will say "you are a fucking moron" and hang up on them.

Someday I will have my revenge. It will either be that day or the day I find out how to send the proper voltage through a phone line to reset a pacemaker.

Date: 2005-04-03 08:34 pm (UTC)
From: [identity profile] blackrat.livejournal.com
What a Chimpy McChimpy that guy is.

Did he want to know how to delete his porn sites from the history or something?

Date: 2005-04-03 09:29 pm (UTC)
From: [identity profile] katyism.livejournal.com
I've had *women* pull that same shit with me, which is sadder in its way...

Date: 2005-04-03 09:29 pm (UTC)
From: [identity profile] ex-deliveryboy.livejournal.com
We had a guy awhile back who was transfered to me because the Customer service tech/rep wouldn't refund him any money.


So I spoke to the guy for about 45 minutes, and I wasn't refunding any money either.

(I forget why he wanted the refund, something retarded probably)


So he asked for MY supervisor.


Her name was Mary.


After talking to her for about 15-20 minutes, the guy said "Is there a man I could talk to".

Mary: "umm. no."

Customer: "Well then I'll call back tomorrow morning and speak to the day time supervisor"

Mary: "ok, her name is Amber"

Customer: "ok, who is in charge of the call center"

Mary: "Oh, that would be Debbie"


*click*


Date: 2005-04-03 09:41 pm (UTC)
From: [identity profile] kingogre.livejournal.com
That's just funny as hell!! LOL

Date: 2005-04-03 10:04 pm (UTC)
From: [identity profile] scottish-alth.livejournal.com
The hell? I'd rather have a compentent woman doing tech support than an incompentent male [met my fair share of them in the support business - well incompentent males].

Actually I'm going to venture a guess that you are probably better than your average male co-worker. I know women who do mechanics who usually are noticably better at their work than the average male counterpart.

Buckeye, the queen of wands link is too true I fear.

Date: 2005-04-03 10:46 pm (UTC)
torkell: (Default)
From: [personal profile] torkell
There is the temptation to try that (voltage thru phone line), but the results of hooking up the 3-phase supply (and attempting to deliver 415 volts of fun) would probably only get as far as the local exchange, and I doubt BT would be pleased.

Then again, I've had an idea. How to get BT to replace a bit of kit that's misbehaving...

Date: 2005-04-04 01:33 am (UTC)
From: [identity profile] celyste.livejournal.com
most of the people at work that have been there the lonest and have the best stats are female, and if you ask my it's the perfect job. Where else can a gal sit and yap on the phone all day and get money for it?! Not to mention you get to play with computers. Fun!

Date: 2005-04-04 04:52 am (UTC)

Date: 2005-04-04 05:22 am (UTC)
From: [identity profile] tecie.livejournal.com
I used to work at a corporate helpdesk, and when a user would pull that, we could report them to HR and they could be fired.

However, the more fun approach would be to let the user hang up on the female agent, make sure the call came to me, and then ask questions so far over the users head that they didnt know how to answer.

And then to top it off, I would explain that I'm just a level 1 tech, so I should transfer them to my senior tech, who had been there longer and would know ways to fix the extremely technically worded problem that the user was lost on.

And then I would send the user back to the first (female) tech. :)

Date: 2005-04-04 06:30 am (UTC)
From: [identity profile] mtlchick.livejournal.com
You go girl! I would get fired but man, I'm so proud of you.

Date: 2005-04-04 12:27 pm (UTC)
From: [identity profile] infy.livejournal.com
Heh, sounds like my area. All the upper management are women, and I've actually heard conversations like that over the wall.

Date: 2005-04-04 01:59 pm (UTC)
From: [identity profile] sunnylioness.livejournal.com
I'm *definitely* tucking this is to the bucket o'tricks to be pulled out at a later date. I'm one of 2 women (out of 17) on my help desk, so while I don't need to deal with any assholes who start asking to speak with someone with more testosterone, it's still great fun to make them twitch. What's even more fun is when they call their account manager to try to circumvent me and find out I'm the most experienced tech with their particular problem... and end up right back in my call box.

Date: 2005-04-04 03:15 pm (UTC)
From: [identity profile] normal1.livejournal.com
I'm not a woman but I have a good friend that works here and she gets that crap all the time. Unfortunetly she takes it and doesnt say anything. *sigh* - I would go off on that fool.

Date: 2005-04-04 05:18 pm (UTC)
From: [identity profile] darkblade1.livejournal.com
Yup, I think we both know her. I remember one day she got frustrated with it, I let her punch me. Let's just say it got her frustration out. :)

Re: Gosh that sounds familiar :-\

Date: 2005-04-04 05:50 pm (UTC)
From: [identity profile] dmsalem00.livejournal.com
Sad thing is, she got pretty hot the dumber she acted in that strip..=/

Date: 2005-04-04 11:52 pm (UTC)
From: [identity profile] the-s-guy.livejournal.com
Even as a guy, I loved the fact that not only were some of our techs female, but the supervisors, head of the IT department, the CEO (of a government department), and the government minister she reported to. If it wasn't for the team manager, anyone having a problem with speaking to females would have to complain directly to the guy actually running the country.

...and being a Commonwealth country, he technically reported to the Queen of England *g*

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