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techrecoveryThat is precisely why I take the time to actually LOOK at the procedures and take out any unrelated questions we have in 'em. Still, this guy made my day ... My entire weekend, even :D
I know Europeans think most Americans are dumb already, but the truth is we just don't give a shit about giving "personalized service".
I'd like to see this guy do our job, just for a day :D
He really, REALLY needs to get laid with his so-called "girlfriend". ^_^
Thanks for your standard almost unrelated questions. Answers bellow. Anyway sometime I receive an email from my girlfriend, sometimes not, sometimes it lands in the spam recipient, sometimes I get absolutly nothing (no spam notification, no error, nor get my girlfriend any error message back). But at the end I am not getting all her emails. Is there any possibility that an external email is filtered out, but no message is send either to the sender nor to the receiver ?
cheers
XXXXXXX
XXXXXXXXXXXXXXXXX
XXXXXXX MUNICH
Germany
Phone: +XXXXXXXXXXXXX
-----Original Message-----
From: XXXXXXXXXXX On behalf of XXXXXXXXXXXXX
Sent: Freitag, 1. April 2005 14:35
To: XXXXXXXXXXXXXXXXXXX
Subject: Need Information - Case HD0000000500581
XXXX,
With regard to ticket HD0000000500581, more information is needed.
This ticket refers to the following issue:
Problem Description: my email address "XXXXX@XXXXX.com" doesn't work properly from outside XXXXXX. "XXXXX@XXXXXX.com" seems not to work as well.
Operating System: Windows 2000
The additional information needed is:
Verify that you do not have any rules set up in Outlook that may prevent email from showing up in your inbox. If you need further assistance, please call the XXXXX Service Desk at XXX-XXX-XXXX to log a ticket for this issue. Be prepare to give the below information.
1. Have you ever been able to send email to this email address? If yes, when is the last time?
Sorry, I usually don't write to from myself to myself. (<- That wasn't the question. At all.)
2. Have you check with the recipient if he's/she's experiencing problem with their email account?
I know the recipient very well, and he (<- Remember how he was talking about his "girlfriend" earlier ...) is not experiencing any other email account issues.
3. Are you experiencing the same problem with others external addresses or it's the only one?
It seems to be the only one.
4. Any error messages?
Apparently the message coming from my girlfriend has been filtered out by the anti-spam filter. I have just written an email at the spam service about that.
5. Are you trying to send or receive from XXXXX email address (posthandle@XXXX.com) or outside example:(username@aol.com)?
yes: the answer is already in the ticket description.
6. Who are the recipients?
high probably... myself ? (<- WTF was the first part of the sentence about ?)
7. Any attachments to the email? If yes, what is the size? If the size is over 10MB, ask him to zip the file or document he's trying to send.
no f*** idea as I am not the f*** sender but the f*** receiver (recipient)
8. What's the size of your mailbox (To determine this, right click on the "Outlook Today - {Mailbox - Last name, First name}"
If it's over 100 000kb, you should reduce the size of your mailbox because the limit is 85 000kb and after 100 000kb, you may experience problem sending emails.
and what about my original f*** question: problem "receiving" emails
In order to expedite the resolution of this issue, please contact the XXXXX Service Desk at XXX - XXX - XXXX or <mailto:xxxxxx@xxxxxx.com>
You can also check on the status of your issue at any time by visiting <http://it.xxxxxx.com/servicedesk/>
Thank you,
XXXXXXXX
<http://it.xxxxxx.com/servicedesk/>
I know Europeans think most Americans are dumb already, but the truth is we just don't give a shit about giving "personalized service".
I'd like to see this guy do our job, just for a day :D
He really, REALLY needs to get laid with his so-called "girlfriend". ^_^
Thanks for your standard almost unrelated questions. Answers bellow. Anyway sometime I receive an email from my girlfriend, sometimes not, sometimes it lands in the spam recipient, sometimes I get absolutly nothing (no spam notification, no error, nor get my girlfriend any error message back). But at the end I am not getting all her emails. Is there any possibility that an external email is filtered out, but no message is send either to the sender nor to the receiver ?
cheers
XXXXXXX
XXXXXXXXXXXXXXXXX
XXXXXXX MUNICH
Germany
Phone: +XXXXXXXXXXXXX
-----Original Message-----
From: XXXXXXXXXXX On behalf of XXXXXXXXXXXXX
Sent: Freitag, 1. April 2005 14:35
To: XXXXXXXXXXXXXXXXXXX
Subject: Need Information - Case HD0000000500581
XXXX,
With regard to ticket HD0000000500581, more information is needed.
This ticket refers to the following issue:
Problem Description: my email address "XXXXX@XXXXX.com" doesn't work properly from outside XXXXXX. "XXXXX@XXXXXX.com" seems not to work as well.
Operating System: Windows 2000
The additional information needed is:
Verify that you do not have any rules set up in Outlook that may prevent email from showing up in your inbox. If you need further assistance, please call the XXXXX Service Desk at XXX-XXX-XXXX to log a ticket for this issue. Be prepare to give the below information.
1. Have you ever been able to send email to this email address? If yes, when is the last time?
Sorry, I usually don't write to from myself to myself. (<- That wasn't the question. At all.)
2. Have you check with the recipient if he's/she's experiencing problem with their email account?
I know the recipient very well, and he (<- Remember how he was talking about his "girlfriend" earlier ...) is not experiencing any other email account issues.
3. Are you experiencing the same problem with others external addresses or it's the only one?
It seems to be the only one.
4. Any error messages?
Apparently the message coming from my girlfriend has been filtered out by the anti-spam filter. I have just written an email at the spam service about that.
5. Are you trying to send or receive from XXXXX email address (posthandle@XXXX.com) or outside example:(username@aol.com)?
yes: the answer is already in the ticket description.
6. Who are the recipients?
high probably... myself ? (<- WTF was the first part of the sentence about ?)
7. Any attachments to the email? If yes, what is the size? If the size is over 10MB, ask him to zip the file or document he's trying to send.
no f*** idea as I am not the f*** sender but the f*** receiver (recipient)
8. What's the size of your mailbox (To determine this, right click on the "Outlook Today - {Mailbox - Last name, First name}"
If it's over 100 000kb, you should reduce the size of your mailbox because the limit is 85 000kb and after 100 000kb, you may experience problem sending emails.
and what about my original f*** question: problem "receiving" emails
In order to expedite the resolution of this issue, please contact the XXXXX Service Desk at XXX - XXX - XXXX or <mailto:xxxxxx@xxxxxx.com>
You can also check on the status of your issue at any time by visiting <http://it.xxxxxx.com/servicedesk/>
Thank you,
XXXXXXXX
<http://it.xxxxxx.com/servicedesk/>
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no subject
Date: 2005-04-01 07:28 pm (UTC)*Shudders*
Date: 2005-04-01 07:42 pm (UTC)no subject
Date: 2005-04-01 07:44 pm (UTC)People would email us to release all sorts of mail, and some of it used to boggle me. What the hell are you doing using your work email account to talk about your bondage games this weekend?
no subject
Date: 2005-04-01 08:08 pm (UTC)Re: *Shudders*
Date: 2005-04-01 08:24 pm (UTC)take the cyber to the instant messengers and leave it outta email! lol
Re: *Shudders*
Date: 2005-04-01 08:25 pm (UTC)Re: *Shudders*
Date: 2005-04-02 02:07 pm (UTC)XD