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Mar. 30th, 2005 11:02 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
the-paco.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryBeing a first-tier tech sucks.
I got into it late. I was getting out of school in 2000 and just getting my shit together when everything went kaboom. Four years and 6-7 temp and shit jobs later, I'm back at it. So while I'm still holding the headset 3 inches from my ear and trying to talk some jackass off the ledge (because suicides lead to more paperwork), the few/the proud/the lucky who managed to avoid repeated axings are up the ladder.
Wouldn't be so bad if every time I tried to tell them something, they treated me like the customer themselves.
Paco: "I've got two customers who are both getting errors trying to resolve off of this DNS server. Both can route by IP, everything in the two situations is different, the only constant is that DNS server IP. When I force it over to #2, they work fine. Is that server or surrounding network equipment reporting any errors?"
Level 3: "There is nothing wrong with the network! Don't question that! It's the computer! It's always the customer computer! Our servers are pure! Ignore the fact that our website goes down once a week, email goes down once a month, and the entire island of Manhattan loses service in chunks or whole every day! Don't call in here again with that bullhockey! You know nothing! It's a Java issue!"
Paco: "Dude, wtf does Java have to do with resolving IP's?"
Level 3(Hunter S. Thompson wannabe?): "The entire web runs on Java! Without java virtual machine, the customer cannot surf the web! I know what I'm talking about!"
Paco: "..."
It sucks being the first line of defense against the customers.... everyone else thinks you've gone native.
I got into it late. I was getting out of school in 2000 and just getting my shit together when everything went kaboom. Four years and 6-7 temp and shit jobs later, I'm back at it. So while I'm still holding the headset 3 inches from my ear and trying to talk some jackass off the ledge (because suicides lead to more paperwork), the few/the proud/the lucky who managed to avoid repeated axings are up the ladder.
Wouldn't be so bad if every time I tried to tell them something, they treated me like the customer themselves.
Paco: "I've got two customers who are both getting errors trying to resolve off of this DNS server. Both can route by IP, everything in the two situations is different, the only constant is that DNS server IP. When I force it over to #2, they work fine. Is that server or surrounding network equipment reporting any errors?"
Level 3: "There is nothing wrong with the network! Don't question that! It's the computer! It's always the customer computer! Our servers are pure! Ignore the fact that our website goes down once a week, email goes down once a month, and the entire island of Manhattan loses service in chunks or whole every day! Don't call in here again with that bullhockey! You know nothing! It's a Java issue!"
Paco: "Dude, wtf does Java have to do with resolving IP's?"
Level 3(Hunter S. Thompson wannabe?): "The entire web runs on Java! Without java virtual machine, the customer cannot surf the web! I know what I'm talking about!"
Paco: "..."
It sucks being the first line of defense against the customers.... everyone else thinks you've gone native.
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