techrecovery | Okay thats it (Reply)

I just had this customer call in complaining that his internet is slow. He asked if there was an outage to which I replied 'No sir, no outages at this time'. He kept explaining that its slow, upon checking the account everything appeared to be fine. Asked if he had a router, he did. Advised to bypass it and plug one computer directly... ALL HELL BROKE LOOSE.

This fool started talking about how he's A+ Certified and that he has an I.T. Background and how I'm making him feel like - and I quote - "shit" - because of my troubleshooting methods. I advised him that I understood and I could appreciate that but I couldn't care less (I used the phrase "I dont care" without knowing) - anywho, got him calmed down enough to figure out that his NIC went bye-bye probably because he's a moron.

Please, to whomever reads this, wether you're a tech or not, if you ask _ANYONE_ for help, wether you're a doctor asking a nurse for help, a truck mechanic asking a car mechanic about something, please remember YOU are the one SEEKING HELP, being a jackass is not an excuse for someone to help you. I almost hung up on this moron, he got me so pissed I had to take a break.