Well, I got MY laugh of the night.
Mar. 13th, 2005 10:13 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
tadiera.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryThis one isn't even about the customer - this was another tech!
The issue got sent up to the senior agents (Tier 3, essentially, and while I'm Tier 1, I'm knowledgeable enough and chat with them a lot, just haven't been with the company as long) and one of them is looking over the ticket.
'ping yahoo.com.... Okay...'
'ping ..... Wait, what the hell?'
The tech had the customer ping her own phone number.
I about fell over myself with laughter - I was on my way out for the night, so it was a good note to leave on.
The issue got sent up to the senior agents (Tier 3, essentially, and while I'm Tier 1, I'm knowledgeable enough and chat with them a lot, just haven't been with the company as long) and one of them is looking over the ticket.
'ping yahoo.com.... Okay...'
'ping ..... Wait, what the hell?'
The tech had the customer ping her own phone number.
I about fell over myself with laughter - I was on my way out for the night, so it was a good note to leave on.
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no subject
Date: 2005-03-13 07:40 pm (UTC)no subject
Date: 2005-03-13 08:06 pm (UTC)Which went, pretty much:
Her: "It says invalid username or password when I try to connect."
Me: "Ok, could I get the username and password you're connecting with so I can test it on the system?"
Enter tizzy over how OMGI'MINVADINGHERPRIVACYHOWDAREI!
All I did in the end was show her where on the dialer you enter your UN and PW because she wouldn't even verify her account with me. When the call began, she only told me her previous ticket #. I couldn't get her telephone # or name...
no subject
Date: 2005-03-14 02:50 pm (UTC)That's classic. wtf. pinging your phone number? That is stupider than what our temp reps do.
no subject
Date: 2005-03-14 05:24 pm (UTC)no subject
Date: 2005-03-15 12:34 am (UTC)Hello! DUH! Shitty thing is the NOC agent made way more then I.
no subject
Date: 2005-03-15 12:44 am (UTC)Now that's lame.
Thank god our NOC doesn't do that.
They may be slow sometimes, but they're not STUPID like that. x.x
no subject
Date: 2005-03-15 12:51 am (UTC)