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Mar. 8th, 2005 10:02 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
litch.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryjust got burned again by sales
they are only interested in the commissions they get on new accounts, upgrades and changes to accounts and the other sort of account care and feeding they are supposed to do gets in the way of that and they blow off the customers, who get pissed and call into support because weactually give a damn at least answer the phone
of course we can't do anything for them except beg a salesschmuck to call them back, one guy here calls the salesworm and harrasses them until they call the customer just to get him off their back. It's not worth my time (there are web comics to read man), they want to pay me sales manager salary I'll do it.
Edit:It just keeps getting better and better, I cc'd a note to my manager, his manager, & him letting them know about the problem and I just got chewed out by my manager for failing to adequately monitor the situation, when I said that really wasn't my job but I'd be glad to do it if they'll give me the sale manager salary bump he got mad at me, told me he didn't like my attitude and hung up on me
Edit2:Manager called and apologized for getting mad, gave me a workable solution. Guessing there is friction higher up the food chain over this that I walked squarely in the middle of, I hate this part about companies.
they are only interested in the commissions they get on new accounts, upgrades and changes to accounts and the other sort of account care and feeding they are supposed to do gets in the way of that and they blow off the customers, who get pissed and call into support because we
of course we can't do anything for them except beg a salesschmuck to call them back, one guy here calls the salesworm and harrasses them until they call the customer just to get him off their back. It's not worth my time (there are web comics to read man), they want to pay me sales manager salary I'll do it.
Edit:It just keeps getting better and better, I cc'd a note to my manager, his manager, & him letting them know about the problem and I just got chewed out by my manager for failing to adequately monitor the situation, when I said that really wasn't my job but I'd be glad to do it if they'll give me the sale manager salary bump he got mad at me, told me he didn't like my attitude and hung up on me
Edit2:Manager called and apologized for getting mad, gave me a workable solution. Guessing there is friction higher up the food chain over this that I walked squarely in the middle of, I hate this part about companies.
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Do they have supervisors?
Date: 2005-03-08 09:10 am (UTC)no subject
Date: 2005-03-08 12:05 pm (UTC)no subject
Date: 2005-03-09 04:30 am (UTC)Nope just bump that to the supportdepartment.
The funpart is one month we at the supportdepartment sold 200% of our budget while they didn't reach 100% budget.
But the company just don't seem to care.
Sales is heros.
support is just another cost.