Sweet Revenge
Jan. 27th, 2005 02:15 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryI'm a help desk consultant at a community college, and for the past few months my technicians have been up to their eyeballs in installations. One of the first users to get her new computer was not what I consider sufficiently grateful (users rarely are).
In fact, the first thing she did when she got her new computer was call me to complain she couldn't synch her PalmPilot with it. I already knew that. She really wasn't supposed to. She doesn't have the user privileges. I told her that. She became irate. She informed me that she had had a PalmPilot for seven years. Many people in her department did, too. I informed her I would have to speak with my supervisor, my assistant director and director about that. They informed me that she would have to get special dispensation from her dean for us to even start to work on her PalmPilot issue. Unfortunately, she got it. Moreover, her dean sent a list of people she wanted the same work done for. Great.
One good thing about being a help desk consultant is that although everyone on campus knows your voice, very few people know your face. So, today at lunch my non-sufficiently-grateful user walked in to the restaurant where I was eating with some of her friends. Even though this situation happened a couple months ago, apparently it was fresh in her mind, and she was telling them all about it, so I listened in. She mentioned me in passing, the technician I assigned to the job came off looking very good, but she had some scathing remarks all saved up for my boss. Well...I'm not particularly fond of my boss, but I'm much less fond of her, and anyway, he's on my team - she's not. So, on the way out, I walked by, and mentioned casually that if she had any more problems with that PalmPilot issue, she could call me at the help desk because I'm DoctorEon, and I shook her hand while her friends laughed at the priceless look on her stunned face.
In fact, the first thing she did when she got her new computer was call me to complain she couldn't synch her PalmPilot with it. I already knew that. She really wasn't supposed to. She doesn't have the user privileges. I told her that. She became irate. She informed me that she had had a PalmPilot for seven years. Many people in her department did, too. I informed her I would have to speak with my supervisor, my assistant director and director about that. They informed me that she would have to get special dispensation from her dean for us to even start to work on her PalmPilot issue. Unfortunately, she got it. Moreover, her dean sent a list of people she wanted the same work done for. Great.
One good thing about being a help desk consultant is that although everyone on campus knows your voice, very few people know your face. So, today at lunch my non-sufficiently-grateful user walked in to the restaurant where I was eating with some of her friends. Even though this situation happened a couple months ago, apparently it was fresh in her mind, and she was telling them all about it, so I listened in. She mentioned me in passing, the technician I assigned to the job came off looking very good, but she had some scathing remarks all saved up for my boss. Well...I'm not particularly fond of my boss, but I'm much less fond of her, and anyway, he's on my team - she's not. So, on the way out, I walked by, and mentioned casually that if she had any more problems with that PalmPilot issue, she could call me at the help desk because I'm DoctorEon, and I shook her hand while her friends laughed at the priceless look on her stunned face.
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