No respect

[rwmidl.livejournal.com]

I get a call Sunday about midnight for a VP who is in Memphis where he can no longer access his email. His .pst file is completly corrupt (it's about 1.2gb, not the biggest I've seen but still). I work with my boss on it for about 30 minutes and then determine for him to drop it off in the morning so I can dial on to it remotly to repair. So I bust my a$$ all yesterday (literally the only thing I did yesterday was do a data recovery). Got it up and running fully about 5pm.

About 7 last night I got a call from my boss, where the VP was unhappy with some things on it. He said there were "too many items in the deleted folder" and he thought I had deleted some things. I told him I hadn't deleted anything, and the only thing I did was recover the data and put it in folders just like he had it.

So the user, through poor management of their files crashes the laptop. I spend the entire day fixing it, and it's not good enough.

Update: Got a message from him last night. His contacts is gone (can be recovered - I actually talked to the guy in CA who is going to be cleaning this all up and he figured he'd have to recover those) and SOUND isn't playing on his laptop. When did sound have to do with email? I tell ya, no respect...not even a thanks.

Comments

PST files

[infy.livejournal.com]

And you probably were lucky that his file wasn't out on a server, eh?

THOSE are just fun. The joys of accessing what's essentially a 2GB database...on a DSL VPN connection! Or dialup! How do we break it to them gently that personal folders were never supposed to be put on a file server, much less the enormous ones? Microsoft won't touch it with a squirrel stapled to a ten-foot pole, why do we have to??

Re: PST files

[rwmidl.livejournal.com]

I always joke to people that they should read what Microsoft says when it comes to .pst files and how they should be used. Nope, we decided it is important to store 10 years worth of email on them.