Read. Please.

[jacobine.livejournal.com]

Christ.

So, last night they upgraded a server at one of our sites, giving it more space, cleaning things up and giving it a long-overdue update to our current directory structure standard. Everyone at the site was emailed about it, with directions about where their files were now. We've had a few calls, but nothing major -- and one of the network guys was on site.

We've also gotten a few emails from people not at that site, who access data on the server. They didn't get the email and are confused. Fair enough. I can explain.

However,

User: I tried to access the drawing index for Site Location groups on my "P" drive and received a message that I did not have access and to see my administrator. I use the drawing index to verify the current revisions so I can approve work orders for my facilities. I use the drawing index to obtain information to compile quality process addendums. I also use the drawing index to obtain information to enter into the gage lab program. Please consider restoring my access to the Site Location files.

Me:
The Site Location server was rebuilt last night, so the locations of files have changed.

Anything that was under \\siteserver\groups\common is now located at \\siteserver\public

If it was just under \\siteserver\groups, it should now be located at \\siteserver\private

You'd have to find the appropriate folder from there.

Since we use Outlook as standard, it should all come through as pretty links.

User:
I do not see siteserver\private on my drop down in windows explorer or excel..

Oh, great. He's just pulling down his history.....

Me:
You probably need to map them. Try to click on one of the links. It should take you to it.

If you've never gone to them before, you're not going to see it as an option.

In Excel, you might have to go up one level to Siteserver to see everything that's out there.

User: I am sorry but that is the problem......................I cannot access Siteserver
I have always had access to the drawing index until now.

WTF? Did you even try? Everyone has access. And I double-checked for you.

Me:
Where, exactly, are you trying to go? I need to know what the folder name is, so I can double check. So far as I know, your permissions have not been changed. However, since things were moved around, it's very possible they were moved.

You still have access to \\siteserver and should have access to look in \\siteserver\private

You also have access to the QA folder inside there.

User: I tried siteserver from Windows Explorer, Excel and Word but every time I click on "groups on 'siteserver' (P:) I receive a message that I do not have access.

ARGH! Didn't I say click on the links?! Did you even read?

Me:
That's because groups no longer exists. Groups is now \\siteserver\private



I'm just waiting for him to email back again. If he does, it goes to his tech. Or the network guy who did the change. Because at this point, I don't think he's going to be able to get through it.

Update: He called back, saying it doesn't show on his computer. His tech gets him now.