techrecovery | Coincidences suck for Tech Support (Reply)

So, today this woman calls in and I get her.
Apparantly, she installed our DSL service and Service Pack 2 at the same time.
Since then, she regularly gets locked out of her Outlook Express identity.
She claims that someone on our helpdesk fixed her issue and that it's there, the information is there (and she rants for quite some time that it's not in our manual, but I CAN do it).
The other tech only stated her settings were wrong, and he fixed them.

I told her to call Microsoft's SP2 support. If it wasn't that, well, Outlook is their product - they can fix it, we, on a DSL support desk, cannot.

The woman called back, said they didn't help. I've been listening to her speak to a supervisor for the past... 15 minutes?
She is vehement that we can change her OE identity password, that it's all our fault, that it didn't happen until ZT was installed, that we need to go into her PC and fix it, and on and on and on.

And supposedly, she works for a helpdesk also.

You'd think she'd understand.