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techrecoveryI remember now why I missed being a Manager.
I spoke with Mr F*nn today, who had dropped his keyboard on the ground, and was quite surprised when the space bar fell off.
He escalated on the poor technician who had to tell him that dropping his keyboard on the floor counted as "customer-damaged", and we wouldn't replace it. I was standing next to her when she even said, "Sir, I can let you speak with a supervisor, but he's only going to tell you the same thing." Good tech.
I then proceeded to get on the phone, and hear him describe the scenario to me, all over again. And it wasn't that this guy was irate. This guy was _nuts_. He had managed to pop the space bar back on, but it was upside down, and feared that he would cause damage to his thumbs by using it in such a manner. He wanted me to tell him how to take the key back off, and put it on the right way. I told him, in no uncertain terms, that even though we didn't support the keyboard any more, all he had to do was carefully pop the space bar off, turn it around, and press until it pops in to place.
End of story, right? Wrong. Mr F*nn now insists that there is something else to this, that there are some brackets or something that HAVE to be manipulated JUST SO, or else(or else what? I dunno maybe the keyboard blows his thumbs off? =B). When I tell him that's all there is to it, he vehemently disagrees, and demands to know who he can talk to that would know better than I would. I foolishly told him that maybe the people who handle refurbishing our parts would know the mysterious secret of the space bar, and he then demands to speak with them. I'm sorry sir, but our refurb department does not have a call center. Well maybe you can get your supervisor to email them, and they can email me. I'm sorry sir, but tech support and the refurb department really don't communicate. You're not being clear with me. You're holding back, there's some big secret to this, I know there is, you can't just snap a space bar back on. Who can I talk to about this that might tell me anything else. I don't know sir, POSSIBLY customer care, but they're closed right now, call them on monday morning, here's the phone number, OH AND BY THE WAY TELL THEM YOU'RE A FRIGGIN PSYCHO!
Ok, so I didn't end the escalation EXACTLY that way, but...
This guy could NOT have been for real...=/
I spoke with Mr F*nn today, who had dropped his keyboard on the ground, and was quite surprised when the space bar fell off.
He escalated on the poor technician who had to tell him that dropping his keyboard on the floor counted as "customer-damaged", and we wouldn't replace it. I was standing next to her when she even said, "Sir, I can let you speak with a supervisor, but he's only going to tell you the same thing." Good tech.
I then proceeded to get on the phone, and hear him describe the scenario to me, all over again. And it wasn't that this guy was irate. This guy was _nuts_. He had managed to pop the space bar back on, but it was upside down, and feared that he would cause damage to his thumbs by using it in such a manner. He wanted me to tell him how to take the key back off, and put it on the right way. I told him, in no uncertain terms, that even though we didn't support the keyboard any more, all he had to do was carefully pop the space bar off, turn it around, and press until it pops in to place.
End of story, right? Wrong. Mr F*nn now insists that there is something else to this, that there are some brackets or something that HAVE to be manipulated JUST SO, or else(or else what? I dunno maybe the keyboard blows his thumbs off? =B). When I tell him that's all there is to it, he vehemently disagrees, and demands to know who he can talk to that would know better than I would. I foolishly told him that maybe the people who handle refurbishing our parts would know the mysterious secret of the space bar, and he then demands to speak with them. I'm sorry sir, but our refurb department does not have a call center. Well maybe you can get your supervisor to email them, and they can email me. I'm sorry sir, but tech support and the refurb department really don't communicate. You're not being clear with me. You're holding back, there's some big secret to this, I know there is, you can't just snap a space bar back on. Who can I talk to about this that might tell me anything else. I don't know sir, POSSIBLY customer care, but they're closed right now, call them on monday morning, here's the phone number, OH AND BY THE WAY TELL THEM YOU'RE A FRIGGIN PSYCHO!
Ok, so I didn't end the escalation EXACTLY that way, but...
This guy could NOT have been for real...=/
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no subject
Date: 2004-12-19 07:56 pm (UTC)so it can be a bitch to get it to line up if you don't know how it's assembled
no subject
Date: 2004-12-19 11:39 pm (UTC)no subject
Date: 2004-12-20 02:20 pm (UTC)no subject
Date: 2004-12-20 03:34 pm (UTC)