Top Ten Techie Tips for (l)users!
Dec. 16th, 2004 12:32 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
sunfell.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryHere are some gentle tips for staying out of your friendly neighborhood IT geek goddess's doghouse. Following them will keep you from being on the bottom of the list for service calls, repairs, etc. (Or made the subject of some late-night sigil making or worse, snarky blog entries.) Kindly peruse this list, and adhere to its strong suggestions:
1. When you call your tech on a problem that requires an in-person visit, please be there when the tech arrives. An empty chair, and no clue as to what the problem is will not bode well for its resolution.
2. When you call your tech on a problem that requires an in-person visit, please let your tech sit down and fix the problem. Making them do 'keyboard yoga' to get to your PC is a sure fire way to irritate them, especially if you have one of those privacy thingies on your screen.
3. Bringing your kid to work and letting them play on our system and downloading 'malware'-laden entertainment software will definitely put you in our doghouse. It takes us hours to get rid of some of that crap. We mean it when we say that we'll reimage your system if it happens again.
4. We do not have an exclusive 'you-only' network. If the network goes down, everybody suffers. Don't call us and holler about your Very Important Stuff- everybody is important to us. The network is a great equalizer.
5. In regards to #4, don't call each one of us serially in hopes that one of us is lying to you about the network being down and will let you back on it. We're on to that, so, don't go there.
6. If you're dumb enough to have porn on your system, we're smart enough to delete it. And block your access to it.
7. Yes, the screensavers and photos and cute little cursors are nice, but they're so full of malware that we had to block the site. Sorry!
8. So, you called me at home. On the weekend. Tsk. If I had access to the network from home, I would fix your problem, but I don't. You can wait a few hours.
9. Yes, I'm your techie. Yes, I fix computers. But like a physician, I find it rather irritating that you want to share your computer ailment me here at this party/gathering/grocery store. Can it wait?
10. What a neat Christmas/birthday/law school graduation/whatever present! I want one! But if you want me to actually make it work with your system, you're going to have to bring me the software and the manuals, and make sure that you call the activation number and all that. I might be brilliant, but I will never admit to being a telepath, even if I really am.
Thanks giga!
Sunfell
Your Friendly Neighborhood Geek Goddess
(x-posted from my personal blog)
1. When you call your tech on a problem that requires an in-person visit, please be there when the tech arrives. An empty chair, and no clue as to what the problem is will not bode well for its resolution.
2. When you call your tech on a problem that requires an in-person visit, please let your tech sit down and fix the problem. Making them do 'keyboard yoga' to get to your PC is a sure fire way to irritate them, especially if you have one of those privacy thingies on your screen.
3. Bringing your kid to work and letting them play on our system and downloading 'malware'-laden entertainment software will definitely put you in our doghouse. It takes us hours to get rid of some of that crap. We mean it when we say that we'll reimage your system if it happens again.
4. We do not have an exclusive 'you-only' network. If the network goes down, everybody suffers. Don't call us and holler about your Very Important Stuff- everybody is important to us. The network is a great equalizer.
5. In regards to #4, don't call each one of us serially in hopes that one of us is lying to you about the network being down and will let you back on it. We're on to that, so, don't go there.
6. If you're dumb enough to have porn on your system, we're smart enough to delete it. And block your access to it.
7. Yes, the screensavers and photos and cute little cursors are nice, but they're so full of malware that we had to block the site. Sorry!
8. So, you called me at home. On the weekend. Tsk. If I had access to the network from home, I would fix your problem, but I don't. You can wait a few hours.
9. Yes, I'm your techie. Yes, I fix computers. But like a physician, I find it rather irritating that you want to share your computer ailment me here at this party/gathering/grocery store. Can it wait?
10. What a neat Christmas/birthday/law school graduation/whatever present! I want one! But if you want me to actually make it work with your system, you're going to have to bring me the software and the manuals, and make sure that you call the activation number and all that. I might be brilliant, but I will never admit to being a telepath, even if I really am.
Thanks giga!
Sunfell
Your Friendly Neighborhood Geek Goddess
(x-posted from my personal blog)
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}