techrecovery | Let's just change all of our published numbers... (Reply)

I'm the IT department for a small publishing company. We sell house plans through magazines. We publish about 50 magazines a year.

The Publishing Director came to me this morning with a question. The supervisor in the sales department told him that he would need to change the fax number they publish in the magazines because the fax machine for the published number was not working and hadn't been for a very long time. He asked if I knew anything about this. Um.....no.....never heard they had a problem.

I wander down to the fax machine, power cycle it, and successfully send a fax to it.

The product we sell is a major purchase. Customers hang on to our magazines for years before they place orders. Our sales reps know this. But instead of alerting someone that they think they have a problem with the fax machine and getting the fax machine fixed, their solution was to change the number that we publish. It boggles the mind.