techrecovery | (no subject) (Reply)

I work phone support for some cable company's Internet division. I seriously still can't figure out why people who call me up think I actually care. I only get $10/hr, no where near that amount that I would need to actually care about the customers problem.

I really don't care that your connections has been down for three days. Why didn't you call three days ago?
I really don't care that you are "loosing hundreds of dollars" by having to wait a day or two for a etch to come out there. I especially don't care since you are using a residential plan instead of a commercial plan.
I really don't care you have a high ping time. You lived in the middle of nowhere, I know because you are our customer and that's what we do. I am amazed you can even get on at all. Want a quick connection with a low latency? Move to a bigger city.
I really don't care that you are going to switch to DSL. Nobody here cares. The company is not going to go bankrupt without your forty bucks a month. I think we will survive.
I really don't care you don't believe me when I say your router is broke and won't send a tech out there to fix your lines. Go ahead and switch back to DSL, your broke-ass router is still going to get you the same issues. And I bet they won't care when you don't believe them and switch to whatever the hell else you can get out there in Podunk.

Silly customers.