techrecovery | W32.Nosferatu.... (Reply)

Someone's finally gone and done it... they've made Sasser immortal! Poor luser called in (sounding like he'd just had a fifth of scotch and smoked a pack, then washed it down with some broken glass), and... in the past week or two, we've debugged and reformatted his hard drive, full reformats, mind you, the ones we get to leave for lunch, then come back to finish the call for, at least twice. Sasser is still on his system (not to mention Norton and all his drivers). I consult my immediate higher-up, who shows me the bad mamma-jammin' BIOS level debug script. After it's done, we literally have to remind BIOS that the hard drive is even frelling there. then I start his format. I'm with another customer when callback time rolls around, but another tech at our location gets the call, and, guess what! Sasser is STILL on his machine! lsass.exe errors and everything. I think I owe the other tech lunch now. Or my firstborn, depending on who calls this guy back tomorrow for round whatever with the Worm That Would Not Die.
So, basically... has anyone else encountered this? Are we all just smoking crack at TCWMNBN? Is his hard drive too frelled up to erase data? Do I just need to get more sleep?