Airport and Airport Express Screenshots, please help!

[kyndig.livejournal.com]

Hello,

I am in need of assistance from some of the fine members of this community. I work for a major ISP that is in the process of improving it's Mac support. I am in the process of creating support documentation for the helpdesks and am currently working on the airport section, but alas I have no airport here to work with. What I need is if someone (a very kind someone) would be willing to take screenshots of walking through the setup for an Airport base station and an Airport Express. I don't need the configuration as I can get those screenies online, but the actual setup process. Please note, I can find walkthroughs, but need the screenshots to go along with them.


Thank you for all of your help!

(x-posted to appleworld, macintosh, and macosx)

Comments

[random-c.livejournal.com]

I can do that.

[kyndig.livejournal.com]

you will be my best friend forever :)

[tsutton.livejournal.com]

If you work for a 'major' ISP, it would be a lot more professional if the 'major' ISP used their budget to purchase them and take photos, go through the steps.

If I'm using your service, I don't want a user-taken photos of the hardware itself. I pay you. I want to see more professional FAQ/support/steps, if you know what I mean?

[random-c.livejournal.com]

How soon do you need it done, cause I'm stuck here for another two hours, takes me an hour to get home, at which point I'm going to need a good hour in a hot bubble bath.

[kyndig.livejournal.com]

no rush at all, any time this week would be great!

[kyndig.livejournal.com]

First, this is never going to be customer facing, this is for internal use only. Secondly, any large company will rely on the community for help at times with technical issues, especially with Macs where there is a very active and friendly community. I could probably submit a request for the budget, and when it was eventually approved create the screenshots myself. In the mean time, more end users would not be getting the quality of support they could be. While I'll concede this isn't the most professional avenue, it is the best for the users, which is the whole point of being in support (or helping people who are in support) to begin with, right?

So in summary, I agree, but since it is just for internal use, so long as it helps people and doesn't violate any laws who cares where it comes from :)

[liquidmercurial.livejournal.com]

Know this isn't exactly what you asked for...but since I used to do the same thing you are doing, I figured I would send any helpful links I used/had. This is the best site for a lot of "not-so-supported" ABS info along with admin utility screenshots: http://www.vonwentzel.net/ABS/ (http://www.vonwentzel.net/ABS/)

[kyndig.livejournal.com]

that is a great site, thank you!