And So Goes My Day...

[fuego.livejournal.com]

Me: "What kind of internet connection is this?"

Luser: "The kind that doesn't work."

Me; "Oookay...let's see what we can do about that...Is it cable? DSL? Dialup?"

Luser: "I don't know."

Me: "Is your friend there to ask?" (she was at a friend's house)

Luser: "No"

Me: "Ok...does the connection come through the phone line or the cable TV?"

Luser: "I think it's cable. they can use the phone while they're on the internet."

Me: "Um...ok, can you look at the modem for me?"

Luser: "Yeah, I guess so. Where's the modem?"

Me: "I don't know where they would have it, I would check near the cable box."

Luser: "Oh, here it is. Yeah, it says cable modem."

Me: "Ok great. Do you have an ethernet cable?"

Luser: "No, but I have one at home. How much do they cost?"

Me: "A couple of dolars for a shorter one, more for a longer one. Is there a cable plugged into the modem?"

Luser: "No"

Me: "But the desktop computer in the house connects?"

Luser: "Yes"

Me: "Ok, tell me if there's a hole in the modem that looks like an overszed phone jack?"

Luser: "Yeah...there it is but there's a cord plugged into it. It goes to the desktop computer."


(Brilliant. Later, I told her to pull the end that connects to the desktop out and plug it into the laptop. She took it from the modem and plugged that end into the laptop. Sigh.)

Comments

[j-ashke.livejournal.com]

I have had so many like that over the years it is incredible.
Makes you want to reach through the phone and rip their tongue out.

[tmercenary.livejournal.com]

I had one once, where the user was having wireless connectivity issues. I suggested rebooting the wireless router. They didn't know where it was. They had the neighbor kid set it up.

Another great wireless one, the guy rented an apartment across the street from the company office building, thinking he could use the internal wireless network from across the street, not realizing he was not only outside the broadcast range, but that the walls were sheilded to reduce Wi-Fi transmissons out to prevent this thing. He learned all this after signing his lease.

[tjernobyl.livejournal.com]

..And yet she figured out how to operate the telephone long enough to call tech support.

[prozacnation.livejournal.com]

My god, How long was that call?

How is getting through life?!

[prozacnation.livejournal.com]

+ She

I was thinking the word just didn't type it.