Another quickie

[anotheritcrisis.livejournal.com]

There are pros and cons in being a member of a smaller organization. We have about 80 users on site and one of me. The problem with being in this situation is that you get called for EVERYTHING..."My this doesn't work, my that's broken...blah blah etc." Aside from that, it really gets my panties in a bunch when the following occurs:

Them: "I can't (random task here) in (Random MS Office Product here)."
Me: "Um....yeah ?"
Them: "Can you come take a look." (Which coincidentally, I would love to say "Yep, I've taken a look and you're fucked.")
Me: "Sure"

I get there and ask them to reproduce the problem...result:
Them: "Oh, I guess its going to work this time. It didn't work the seventeen quintizillion ^ 100 times before."
Me: "Um, ok ? It works now. Kthxbye"

Do I really have some mysterious effect on MS Office products ? Do they cower in fear for the 10-30 seconds it takes me to get to said users desk ? Ahhhhh, the mysteries of life.

Comments

[compwizrd.livejournal.com]

Yes.

i have that effect on computers all the time, oddly enough.

even vnc'ing in will make a computer work even if i'm 200 miles away.

[jacobine.livejournal.com]

I think I have a strange effect on all software. I get calls like that all the time. Sometimes the users even have the grace to act embarrassed.

[jcaswell.livejournal.com]

I have exactly that! It's most annoying when the room I've been called to (I work in a school...500 PCs, 100 laptops, 4 of me) is the other side of the site and I was in the middle of something important when the call came through. Bah.

[gevauden.livejournal.com]

I used to work in an office where they gave up asking me to "come and fix (whatever)". It turned into "Hey, could you come and stand behind me for a few seconds".

Worked a treat, I figure it's because when people are being watched they're a little more careful about what they do. Or possibly it's just some kind of magic voodoo power...

[eightofspades.livejournal.com]

I have that effect all the time.

I work in a similiar environment (120 PCs + servers, 3 networks, etc,) and get the calls for everything. I also interface with the corporate half of the 70,000 employee organization, so I deal with a huge range. I feel your pain on the "all-types-of-calls" issue. Though my users have the grace to know I'm busy, and are usually pretty good about it.

[japester.livejournal.com]

computers know the sound of our voice. they know what we can do to them if they stay not working.
I just call it part of the magic i deal with :)