At a complete loss....

[taleya.livejournal.com]

How the hell do you get it into a users head regarding spam? This woman thinks that every single piece of spam is sent directly and solely to her. (I've already had to disabuse her of the notion that she was receiving these emails from her ex)

I've tried explaining spam. I've tried explaining how to implement some simple fixes to limit it. I've even tried suffocating myself with my own seat cushion in a desperate attempt to escape this woman. But no, she willy nilly signs up for everything and anything and then WHINES AT ME FOR FOURTY EMAILS ABOUT GETTING SPAM.

IT's not sinking in! It's just not bloody sinking in!!

See this following email? It makes sense as a first enquiry. This email however follows SIX MONTHS OF CORRESPONDANCE telling her WHAT spam is HOW it comes and dear GOD I wish this woman lived near here so I could beat her with my goddamn keyboard until the gurgling sounds cease...

Dear XXX

I wish to report and Complain about the following person who is SPAMMING YOUR
Customers, including myself.

I'd like it explained to me how come it appears that our Email addresses at [ISP]
seem unsecure? This person and many others spam us regularly, although I have
installed SpamCop now. I would also like [ISP] to Investigate the person, since it's
now legal to fine and charge them. I understand they may not be a [ISP] Customer but
it's ridiculous these spammers get our info so easily.


How do you beat it into someone like this?? I'm tempted just to set up a route so all her mail goes straight into oblivion...

Comments

[loosechanj.livejournal.com]

Yes, make her mail dir /dev/null.

[linguafranca.livejournal.com]

This woman has been sapping your resources and wasting your time for six months. I seriously suggest referring her to a different ISP.

[tjernobyl.livejournal.com]

If tech support is outsourced, the ISP is probably paying per call. Taking a guess at the profit margin and standard per-call rates, the company's profit for that customer is probably shot after their first call. It wouldn't take too many calls for them to become a real money sink.

Nup, not outsourced

[taleya.livejournal.com]

:P We're keeping the australian jobs in australia! Wee!

Although we do have a lot of Indian/Pakistani tech workers here who love to fuck with the customers....

(overheard being yelled at a particularly annoying asstwat of a customer: "I CAN'T HELP YOU, I'M IN INDIAAAAAAAA!!!")