[identity profile] djomp.livejournal.com posting in [community profile] techrecovery
There's nothing even technical about this one...

M=Me, H=Her

M: "Support Office."
H: "Oh hello, I've just come back from some time off and I have a new PC, but I can't login."
M: (thinking network problem, had a few today, gonna have to go and see her...) "Ok, no problem. Where abouts are you?"
H: "Upstairs."
M: "Where abouts upstairs?"
H: "In the open plan area" (along with, ooh, another hundred?)
M: *headdesk* "I'm sorry, you'll have to be more specific than that..."

I was glad I didn't ask for a PC number or anything else too complex.

Date: 2004-10-01 06:46 am (UTC)
From: [identity profile] jacobine.livejournal.com
I get this a lot, myself.

I like the calls that go like:
User: Hi, I'm having trouble getting onto the network.
Me: OK, where are you located at?
User: My office.
Me: Where's that?
User: Out in the shop.
Me: What location?
User: Houston. (we only have 10 sites around town, sure)
Me: What street are you on?

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