What's the deal, here, people?

[elobscuro.livejournal.com]

Why, in the name of that is unholy, is it so frelling HARD to go through the Windows XP setup unassisted? I'm not talking about deleting partitons, or even booting to the install disk in that two-second window. I'm talking about after the format, where it's all "next, next, yes, change the time zone, next, next, type in my area code..." Two OS reisntalls tonight, neither one would TOUCH the damn computer while not on the phone with us. Literally, twice in a row, it was "Hi, may I speak to ths-and so? This is ****** from The Company Which Must Not Be Named..." and rather than the desktop, from which we could intall drivers (and get me out the door somewhere close to my shift end), it was "It says select country or region. What do I press?" I can understand not wanting to cause any damage without us on the phone if you were, say, manally dinking about with the registry, but this???

Comments

[random-c.livejournal.com]

Because they *believe* installing the OS is hard. My mother believes everything about computers is hard. If I leave her to it, she gets there - eventually - but if I'm there she can't do a damn thing.

[korenwolf.livejournal.com]

It's because they're all morons used to being spoon fed and expect someone to tell them what to do. Use your brain? Hah! Not a requirement for humanity, please try again later.

[dmsalem00.livejournal.com]

Sad thing is? It's not just end-users with this problem.

The vaunted IT professionals suffer from this problem too, albeit for a different reason. They're so used to "imaging" the drive, that they wouldn't know a debug script if it bit them in the ass.

[boredevilperson.livejournal.com]

That's when i start telling them to put in the wrong stuff.

"What country? You're located in Australia so you should put that" "But I'm not . . ." "oh really? What country are you located in then?"

Usually they begin to catch on that it's not rocket science if I joke with them enough.

Just remember, these people keep you employed. ;-) I have to remind myself that each day.